Customer Care Manager - Remote Opportunity

About the Role

We are seeking a Customer Care Manager to join our team at Girteka Group, the largest European asset-based transportation company. This Customer Care Manager remote position is an exciting opportunity to contribute to our mission of ensuring that essential products are delivered on time and in perfect condition. You will play a vital role in maintaining customer relationships and providing high-quality service.

What You'll Do

• Receive and process customer orders, inquiries, and complaints efficiently.
• Maintain ongoing relationships with selected customers and sales staff, ensuring effective communication.
• Provide accurate and timely information to customers regarding shipment tracking and delivery times.
• Collaborate with colleagues to resolve various situations arising during cargo transportation.
• Maintain customer records, ensuring all information is up-to-date and accurate.
• Assist with administrative tasks related to logistics operations, including data entry and document management.
• Utilize the company's internal and customer systems to enhance service delivery.

Requirements

• Proven experience in customer service roles.
• Strong command of English, both written and spoken.
• Excellent time management and organizational skills.
• Attention to detail and a strong sense of responsibility.
• Ability to communicate smoothly and work effectively in a team.
• Capability to manage large amounts of information simultaneously.
• Proficiency in MS Office applications.
• A higher education degree is preferred.

Nice to Have

• Experience in logistics or transportation sectors.
• Knowledge of additional languages.
• Familiarity with customer relationship management (CRM) software.

What We Offer

• Career advancement opportunities with 30% of colleagues moving up annually.
• Continuous learning and development through various programs and courses.
• Comprehensive health insurance and wellness initiatives.
• On-site meals with 50% compensation and free snacks.
• A collaborative culture that values teamwork and social connections.
• Rewards for work anniversaries and values-based behavior.
• Team-building events and access to exclusive partner discounts.

This Customer Care Manager remote role offers a competitive salary ranging from €1930 to €2420 per month, depending on experience and competencies. Join us in driving towards a safer, more sustainable future in logistics!