Customer Account Specialist - Remote Opportunity

About the Role

We are seeking a Customer Account Specialist to join our dynamic team at Hewlett Packard Enterprise (HPE). This Customer Account Specialist remote position offers you the chance to work with a global leader in edge-to-cloud technology. You will play a crucial role in managing customer accounts and ensuring a seamless experience for our clients. Your contributions will directly impact how we connect, protect, analyze, and act on data and applications.

What You'll Do

• Prepare leasing documents in accordance with HPEFS policies and customer specifications.
• Manage Sales and Service Excellence forecasts for regular business with existing customers, supporting Sales in new business acquisitions.
• Maintain regular contact with customers to ensure smooth cooperation and satisfaction.
• Ensure accurate reflection of contracts data in our systems.
• Collaborate with suppliers to guarantee timely invoicing and monitor supplier payment turnaround times.
• Proactively engage with customers, addressing their questions and providing necessary data.
• Coordinate with internal teams to resolve complex customer queries and take ownership of solutions.
• Monitor operational issues and propose effective solutions to the team.

Requirements

• Strong relationship management skills and excellent communication abilities.
• Ability to work effectively with remote teams and independently.
• Excellent attention to detail and problem-solving skills.
• Proficiency in Excel and MS Word.
• Experience in lease management and customer relationship management is a plus.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Previous experience with HPEFS is advantageous.

Nice to Have

• Experience in a B2B SaaS environment.
• Familiarity with data analysis and management.
• Knowledge of customer experience strategies.

What We Offer

• Comprehensive health and wellbeing benefits for you and your loved ones.
• Opportunities for personal and professional development.
• A culture of unconditional inclusion and respect for individual uniqueness.
• Flexibility to manage work and personal needs.
• Collaboration with a diverse team that values innovation and growth.

Join us at HPE and help us shape the future of technology. Apply today for the Customer Account Specialist remote position and become part of a team that makes bold moves together!