Crypto Funding Support Specialist - Remote Role
About the Role
We are seeking a dedicated Crypto Funding Support Specialist - Remote to join our dynamic team at Kraken. As a fully remote company, you will have the opportunity to work from anywhere while contributing to our mission of accelerating the global adoption of cryptocurrency. You will play a crucial role in ensuring our clients have a seamless experience with cryptocurrency deposits and withdrawals.
What You'll Do
- Answer client inquiries regarding cryptocurrency transactions, staking, and various crypto-related products through text and live support channels.
- Provide testing and feedback for new features before they are released to clients.
- Assist in managing our Consumer/Trading/Kraken Desktop support team, including QA for other specialists.
- Monitor technical issues and liaise with funding engineers to ensure quick processing of client transactions.
- Meet Service Level Agreements (SLA) and utilize Key Performance Indicators (KPI) to enhance team efficiency.
- Potentially monitor crypto funding activity for fraudulent actions.
Requirements
- Fluent in English with excellent communication skills.
- Knowledge and experience using the Kraken Pro platform.
- Client support experience with a strong understanding of trading and charting.
- Good math skills and the ability to adapt quickly to changes.
- Available to work evenings and weekends.
Nice to Have
- Experience with other platforms like Coinbase, Binance, or Bitmex.
- Familiarity with Google Sheets and Google Script.
- Technical understanding of major cryptocurrencies and blockchain documentation.
- Ability to speak additional languages such as French, German, or Spanish.
What We Offer
- A fixed-term contract for 6 months with potential for extension.
- Fully remote work environment with a diverse team across 70+ countries.
- Opportunities for professional development and growth within the company.
- Engagement in a mission-driven company focused on financial freedom and inclusion.
- Flexible working hours to accommodate your schedule.
This remote Crypto Funding Support Specialist role at Kraken offers a unique opportunity to work in the fast-paced crypto industry while providing excellent client support.
About Kraken
Discover exciting career opportunities at Kraken in 2026. Browse through a variety of remote, hybrid, and office roles tailored to your skills. Utilize powerful filters to refine your search, track your applications effortlessly, and gain valuable company insights. Find your ideal job at Kraken and take the next step in your career today, with the support you need to succeed in the evolving tech landscape.
Who Will Succeed Here
Proficient in using Kraken Pro and familiar with cryptocurrency trading processes, enabling quick and accurate responses to client inquiries regarding funding and transactions.
Strong technical aptitude with the ability to troubleshoot common issues related to cryptocurrency deposits and withdrawals, ensuring efficient customer support in a remote environment.
A proactive learner who stays updated on cryptocurrency trends and regulations, enhancing the ability to provide informed support and guidance to clients.
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