Veterinary Receptionist - Remote Opportunity

About the Role

We are excited to announce a fantastic opportunity for a Veterinary Receptionist remote position at Pets at Home. If you enjoy delivering excellent service and working as part of a team, this role is perfect for you! The successful applicant will work across multiple locations, including Abingdon, Oxford, and Didcot. Flexibility to work across all sites is essential, and a valid driving license with access to your own transport would be advantageous.

What You'll Do

• Provide exceptional service to clients and ensure the best care for their pets, acting as a vital link between clients and the clinical team.
• Build strong relationships with clients, their pets, and the practice team to ensure ongoing trust and satisfaction.
• Deliver excellent client service during visits, ensuring clients leave feeling valued and confident in the care received.
• Greet clients and provide support, guidance, and expertise while confidently managing payments and future bookings.
• Coordinate the smooth day-to-day running of the practice using our online booking system, so strong computer literacy is essential.
• Manage a range of administrative duties including booking appointments, handling payments, recalls, care plans, insurance, registering ID chips, cashing up, completing end-of-day checks, and ensuring the overall smooth operation of the practice.

Requirements

• Ability to work effectively both as part of a team and on your own initiative.
• Commitment to providing exceptional customer service and the highest standard of patient care.
• Friendly, approachable, kind, caring, and professional.
• Strong communication skills.
• Excellent IT skills (training will be provided).
• Ability to build strong relationships with clients, their pets, and colleagues.
• Calm and composed under pressure.
• Reliable, with strong attention to detail.
• Previous veterinary reception experience is desirable but not essential.

Nice to Have

• Experience in a customer-facing role.
• Knowledge of veterinary terminology.
• Familiarity with booking systems.

What We Offer

• 20% discount at the Vet Group, Pets at Home, and the Groom Room.
• Access to discounts and cashbacks.
• In-house career development opportunities.
• Pension and holiday allowance.
• Support for a healthy work-life balance with flexible shift patterns.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect, and celebrate difference. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviors, we want to hear from you!