Customer Success Manager - Remote SaaS Role

About the Role

We are looking for a Customer Success Manager to join our team at Syndigo. This remote Customer Success Manager position is designed for individuals who are passionate about ensuring customer satisfaction and success in a SaaS environment. You will play a crucial role in managing a portfolio of small-to-mid-size customers, focusing on delivering value quickly and efficiently through digital engagement and automation.

What You'll Do

• Manage a high-volume portfolio of long-tail customers across DACH and Europe, ensuring they achieve success with our SaaS platform.
• Deliver customer success primarily through one-to-many and digital channels such as webinars, in-app messaging, and campaigns.
• Prioritize outreach using health scores, usage data, and risk indicators to ensure customer engagement.
• Drive structured onboarding programs to accelerate time-to-value for customers.
• Guide customers in adopting core product capabilities, especially data-driven workflows.
• Monitor usage metrics and proactively intervene when adoption stalls.
• Support renewal processes for long-tail accounts and identify churn risks early.
• Design and deliver scalable training formats, maintaining and improving self-service resources for customers.

Requirements

• Experience in Customer Success, Account Management, Technical Support, or similar SaaS roles.
• Excellent language skills in English and either German or Polish (C1).
• Experience using tools like Salesforce and ChurnZero.
• Demonstrated ability to manage a large number of customers simultaneously.
• Strong analytical mindset with comfort interpreting dashboards and usage metrics.
• Excellent communication and presentation skills.
• Highly organized and self-managed in a remote environment.

Nice to Have

• Experience in a structured, process-driven environment.
• Familiarity with customer success metrics and health scoring models.

What We Offer

• Competitive salary and benefits package.
• Remote work flexibility, allowing you to work from anywhere in Poland.
• Opportunities for professional development and growth within the company.
• A diverse and inclusive work environment that values new ideas and perspectives.
• Access to a wealth of resources and tools to help you succeed in your role.

Join us at Syndigo as a Customer Success Manager and help us continue to deliver exceptional value to our customers. If you are ready to make an impact in a fast-paced, innovative environment, we want to hear from you!