CRM Operations Manager - Remote Position in iGaming

About the Role

We're hiring a CRM Operations Manager to join our dynamic team in the iGaming industry. This remote position allows you to work from anywhere while driving the execution and optimization of CRM campaigns across multiple global brands. As a CRM Operations Manager, you will focus on automation, personalization, and data-driven customer engagement using top-tier CRM platforms.

What You'll Do

• Lead the execution and optimization of CRM campaigns for global brands.
• Utilize CRM tools such as Symplify, Optimove, and Customer.io to enhance customer engagement.
• Implement lifecycle marketing strategies, focusing on segmentation and personalization.
• Analyze customer data using tools like Power BI, Postman, and Coralogix to drive insights.
• Collaborate with cross-functional teams to ensure alignment on CRM initiatives.
• Manage multiple projects simultaneously while maintaining attention to detail.
• Communicate effectively with stakeholders to report on campaign performance and insights.
• Contribute to a flexible work environment that fosters collaboration and innovation.

Requirements

• 2-5 years of experience in CRM or marketing operations, preferably in iGaming or high-risk domains.
• Hands-on experience with CRM tools (Symplify, Optimove, Customer.io).
• Strong understanding of lifecycle marketing, segmentation, and personalization strategies.
• Detail-oriented with proficiency in data analysis tools (Power BI, Postman, Coralogix).
• Excellent communication and time management skills.
• Upper-Intermediate level of English proficiency.

Nice to Have

• Experience in a global B2B or B2C environment.
• Familiarity with data privacy regulations in the iGaming sector.
• Knowledge of additional languages.

What We Offer

• Relocation package to Valencia, Spain.
• Paid vacation and sick leave.
• Opportunity to work on impactful global CRM programs.
• Room for growth in both technical and strategic CRM expertise.
• Flexible work environment and a collaborative culture.