CRM Operations Manager - Remote for Global iGaming Company

About the Role

We are seeking a CRM Operations Manager remote to join our rapidly growing international iGaming company. This role is pivotal in driving the execution and optimization of CRM campaigns across multiple global brands. As a CRM Operations Manager remote, you will focus on automation, personalization, and data-driven customer engagement using top-tier CRM platforms.

What You'll Do

• Lead the execution of CRM campaigns across various brands, ensuring alignment with business objectives.
• Utilize CRM tools such as Symplify, Optimove, and Customer.io to enhance customer engagement.
• Implement lifecycle marketing strategies, focusing on segmentation and personalization.
• Analyze customer data using tools like Power BI and Coralogix to drive insights and improve campaign performance.
• Collaborate with cross-functional teams to ensure cohesive messaging and branding across all CRM initiatives.
• Manage project timelines effectively, ensuring all campaigns are delivered on time and within budget.
• Provide training and support to team members on CRM best practices and tools.
• Continuously evaluate and improve CRM processes to enhance efficiency and effectiveness.

Requirements

• 2-5 years of experience in CRM or marketing operations, preferably in iGaming or high-risk domains.
• Hands-on experience with CRM tools (e.g., Symplify, Optimove, Customer.io).
• Strong understanding of lifecycle marketing, segmentation, and personalization strategies.
• Detail-oriented with proficiency in data analysis tools (e.g., Power BI, Postman, Coralogix).
• Excellent communication and time management skills.
• Fluent in English at an Upper-Intermediate+ level.

Nice to Have

• Experience in the iGaming industry or related high-risk sectors.
• Familiarity with data privacy regulations and compliance.
• Knowledge of additional languages.

What We Offer

• Relocation package to Valencia, Spain.
• Paid vacation and sick leave.
• Opportunity to work on global CRM programs with visible customer impact.
• Room for growth in both technical and strategic CRM expertise.
• Flexible work environment and a collaborative culture.