Talantix.io
Remote Position•08.03.26
AI SCORE 8.0

Community Coach & Customer Advisor - Remote

$60K–$80K/year
RemoteHRTech
Customer Service•Coaching•CRM•Data Analysis•Communication Skills

About the Role

We are looking for a Community Coach & Customer Advisor - Remote to join our dynamic team. In this role, you will play a pivotal part in enhancing employee engagement and fostering a supportive community among our users. As a Community Coach, you will work closely with a global network of coaches to deliver innovative coaching solutions that drive growth and improve customer satisfaction.

What You'll Do

  • Engage with customers to understand their needs and provide tailored coaching solutions.
  • Collaborate with cross-functional teams to enhance our coaching programs and customer experience.
  • Utilize data-driven insights to improve community engagement and customer satisfaction.
  • Support the development of training materials and resources for coaches and customers.
  • Contribute to the growth of our community by actively participating in discussions and events.

Requirements

  • 2-5 years of experience in customer service or community engagement roles.
  • Strong communication skills and the ability to build relationships with diverse audiences.
  • Experience with CRM tools and customer support systems.
  • Ability to work independently in a remote environment.
  • Passion for coaching and helping others achieve their goals.

Nice to Have

  • Experience in HR consulting or executive coaching.
  • Familiarity with B2B SaaS products.
  • Knowledge of data analysis tools to track engagement metrics.

What We Offer

  • Be part of a fast-growing, technology-driven company.
  • Opportunity to make a positive impact on employee engagement.
  • Work with a highly motivated team.
  • Access to professional development opportunities.
  • Flexible working environment.
  • Engage with a global community of coaches.
  • Contribute to innovative coaching solutions.
  • Support a mission-driven organization.
  • Potential for career advancement.
Why This Job8.0 of 10

This Community Coach & Customer Advisor role offers a unique opportunity to work remotely in a fast-growing HRTech company. With a focus on employee engagement and community building, you'll have the chance to make a significant impact while enjoying flexible working conditions.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in utilizing CRM tools such as Salesforce or HubSpot to track customer interactions and analyze data trends, ensuring a customer-centric approach to coaching.

→

Demonstrates exceptional remote communication skills, with the ability to engage and inspire a diverse global audience through virtual platforms like Zoom and Slack.

→

Possesses a growth mindset, with at least 3-5 years of experience in customer service or coaching roles, enabling the adaptation of strategies based on customer feedback and data analysis.

Learning Resources

→Customer Service Fundamentalscourse
→Data Analysis for Businesscourse
→The Ultimate Guide to Customer Serviceguide

Career Path

Community Coach & Customer Advisor - Remote(Now)→Customer Success Manager(1-2 years)→Director of Community Engagement(3-5 years)

Market Overview

Market Size 2024
$450B
Annual Growth
12.5%
AI Adoption
75%
Investment in Customer Experience Tech
+35%
Labour Demand for Customer Service Roles
+20%
Avg Salary for Community Coaches
$65K

Skills & Requirements

Required
Customer ServiceCoachingCRM
Growing in Demand
Emotional IntelligenceSocial Media ManagementData-Driven Decision Making
Declining
Basic Call Center OperationsTraditional Email Support

Domain Trends

Rise of AI-Driven Customer Support
By 2025, 75% of customer interactions are expected to be managed by AI technologies, significantly enhancing efficiency and reducing response times.
Shift Towards Omnichannel Support
Over 60% of companies are investing in omnichannel strategies to provide seamless customer experiences across various platforms, reflecting the need for skilled community coaches.
Increased Demand for Personalization
Businesses that personalize customer interactions see a 20% increase in customer satisfaction scores, driving the need for professionals skilled in data analysis and communication.

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