Communications Manager - Remote Operations Role

About the Role

We are looking for a Communications Manager to join our team at Navan in a remote capacity. In this role, you will play a crucial part in optimizing the Travel & Expense customer experience by ensuring our Global Operations & Service (GO&S) team is informed, valued, and empowered. As a Communications Manager, you will develop and share bespoke communications that bring our story to life and creatively inspire engagement.

What You'll Do

• Partner with the GO&S leadership team to develop and ghostwrite key messages, flexing between strategic advisor and hands-on practitioner.
• Develop and execute communication plans for key change management initiatives, ensuring GO&S colleagues understand and adapt to evolving processes.
• Continuously explore and pilot emerging technologies to ideate and execute cutting-edge campaigns that communicate with impact.
• Create unique and creative communications of all types on varying timeframes using your wealth of experience.
• Deliver effective communications using multiple channels and methods for various stakeholders, including video.
• Own and govern key GO&S communication channels (e.g., newsletters, intranet pages, dedicated Slack channels).
• Proactively manage incoming communications requests and provide timely updates to stakeholders.
• Build relationships and collaborate across teams and departments to ensure a deep understanding of communications requests.
• Gather and analyze data to inform decisions, recommendations, and actions, using it to tell compelling stories.
• Measure key performance indicators (KPIs) for communications, synthesizing insights to adapt strategies.

Requirements

• Minimum 2 years of experience in internal communications or similar roles.
• Minimum 2 years of experience in customer service.
• Experience in travel and/or technology industries preferred.
• Demonstrated experience in change management communications is desirable.
• Excellent people-focused communicator with a collaborative attitude.
• A tech-forward and digitally fluent communicator, passionate about experimenting with new tools.
• Proficiency in video creation and editing, with experience using tools to produce polished content.
• Exceptional analytical skills, with the capacity to analyze data to improve internal communications.

Nice to Have

• Experience in global communications.
• Familiarity with AI tools for communication enhancement.
• Strong organizational and time management skills.

What We Offer

• Competitive salary in the range of $60,000 - $80,000 per year.
• Fully remote work environment.
• Opportunities for continuous learning and professional growth.
• Collaborative and inclusive company culture.
• Flexible working hours to accommodate a global team.