Transportation Coordinator I - Remote Position

About the Role

We are looking for a dedicated Transportation Coordinator I - Remote to join our team at MASA. This is a full-time remote position based in the continental United States. You will play a crucial role in providing exceptional support during life’s most critical moments, ensuring our members receive the medical transport services they need.

What You'll Do

• Act as the first point of contact for our members, delivering knowledgeable support via phone and email.
• Listen closely to understand member needs, proactively managing concerns and collaborating with internal teams to resolve issues swiftly.
• Confirm membership status and eligibility before coordinating emergency air evacuations, repatriation flights, and commercial returns.
• Work closely with medical professionals, funeral homes, and transport providers to ensure clear timelines and seamless service delivery.
• Accurately document all case activity and communication to support continuous care and recordkeeping.
• Process member claims and travel itineraries, handling sensitive data with full PCI and HIPAA compliance.
• Support special projects and participate in our on-call rotation to uphold MASA’s 24/7/365 commitment to our members.

Requirements

• Associate degree or higher preferred.
• 2–4 years of proven experience in customer service, claims processing, or a professional office role.
• Knowledge of medical terminology and a high level of professionalism to navigate sensitive situations with empathy.
• Strong organizational skills and attention to detail to ensure accurate records and thorough documentation.
• Flexibility to adapt to changing conditions in a fast-paced environment, including evening/weekend availability as needed.
• Intermediate proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Bilingual skills are a plus; fluent English (written and verbal) is essential.

Nice to Have

• Experience in emergency medical services or related fields.
• Familiarity with claims processing software.
• Previous experience in a remote work environment.

What We Offer

• A competitive salary of $25.12 per hour, translating to approximately $52,000 annually.
• Comprehensive employee benefits programs, including medical, dental, and vision insurance.
• A 401(k) program with a company match.
• Paid time off and company-paid short-term and long-term disability insurance.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• Opportunities for career growth and development.
• A chance to make a meaningful impact on our members' lives.

Why We Think You’ll Love This Opportunity

• Impactful Work – Every day, you’ll play a vital role in supporting members during emergencies.
• Supportive Team – Join a compassionate team that lives our ACCTT values—Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork.
• Growth Potential – MASA’s strong foundation and culture of continuous improvement mean you’ll have opportunities to grow your career.
• Dynamic Environment – Fast-paced and collaborative, you’ll never be bored—and you’ll always be learning something new.