Technician, PSO - Remote Support Specialist

About the Role

We are seeking a dedicated Technician, PSO - Remote Support Specialist to join our team at SiriusXM. This remote role will play a pivotal part in our Production Services Operations Team, ensuring seamless technical incident management and operational support for our innovative audio entertainment platforms.

What You'll Do

• Guide all problems through the incident management process, ensuring timely resolution and minimal disruption.
• Conduct problem intake triage and investigation, collaborating with internal business stakeholders.
• Manage resolver escalation and resolution validation to maintain service quality.
• Oversee daily technical operations, including software deployments and system alarm management.
• Maintain operational record keeping and documentation for continuous improvement.
• Collaborate with Subject Matter Experts across the organization to identify improvement opportunities.

Requirements

• Associate Degree, Technical School, or military training in computer systems management or related field.
• 4 years of experience in a 24x7x365 multi-shift environment focused on monitoring and incident management.
• Hands-on experience with trouble ticket systems and network monitoring tools.
• Excellent interpersonal skills with the ability to communicate effectively at all levels.
• Strong organizational skills and attention to detail, with the ability to work independently and as part of a team.
• Familiarity with Slack, Zoom, Google Suite, and knowledge of ServiceNow and Atlassian Suite is a plus.

Nice to Have

• Experience with streaming technologies and the ability to generate technical operational documentation.
• Knowledge of incident management processes and best practices.

What We Offer

• Competitive salary range of $60,000 - $80,000 annually.
• Flexible work schedule including weekends and holidays.
• Opportunities for professional development and continuous learning.
• A collaborative and inclusive work environment.
• Remote work benefits, allowing you to work from anywhere.

Join us at SiriusXM and be part of a team that is shaping the future of audio entertainment. As a Technician, PSO - Remote Support Specialist, you will contribute to our mission of delivering exceptional audio experiences to our customers.