Head of Operations - Remote Opportunity at Odgers Berndtson

About the Role

We are seeking a Head of Operations to join our team at Odgers Berndtson. This remote position offers the opportunity to lead our Operations team in a fast-paced professional services environment. As the Head of Operations, you will be accountable for ensuring operational excellence by embedding robust business processes and driving change adoption.

What You'll Do

• Lead the Operations team to deliver effective, compliant, and continuously improving business processes.
• Establish and maintain operational metrics and KPI frameworks to drive performance improvement.
• Oversee change initiatives impacting business operations and ensure regulatory compliance.
• Develop training strategies to enhance digital literacy and operational capability across the organization.
• Act as a strategic partner to senior leaders, translating organizational strategy into executable operational outcomes.

Requirements

• Proven experience in operating model design and business operations management.
• Strong knowledge of change management frameworks and continuous improvement methodologies such as Lean and Six Sigma.
• Ability to lead and develop multi-disciplinary operational teams.
• Experience in stakeholder management and executive communication.
• Demonstrated ability to navigate ambiguity and complexity with clarity and pragmatism.

Nice to Have

• Familiarity with digital and data concepts to lead technology-enabled change.
• Experience in governance, assurance, and audit requirements.
• Knowledge of regulatory, risk, and compliance principles relevant to our sector.

What We Offer

• A competitive base salary supplemented by a comprehensive benefits package.
• 25 days of annual leave plus additional gift days during the Christmas closure.
• Private Medical Insurance and a Company Pension scheme.
• Flexible hybrid working model with a minimum of 3 days in the office.
• Ongoing professional development and training opportunities.