Technical Support Referent with Italian - Remote

About the Role

We are seeking a Technical Support Referent with Italian - Remote to join our team at Expleo. In this role, you will leverage your technical skills and passion for the automotive industry to provide exceptional support to our clients. You will be part of a global team that is dedicated to driving operational excellence and innovation.

What You'll Do

• Analyze received support requests and identify appropriate solutions based on available data and your technical expertise.
• Escalate support requests that cannot be resolved at Level 1 to higher technical levels according to established procedures.
• Monitor and manage support requests throughout their lifecycle until closure.
• Inform the manager promptly of any incidents identified during the processing of requests.
• Take over and manage support requests from colleagues during their absence to ensure business continuity.
• Translate support requests or other documents as requested by the manager.
• Ensure compliance with internal procedures and work instructions in processing each task.
• Manage support requests considering the impact on warranty costs and recommend part replacements when necessary.
• Propose the creation or updating of items and/or databases to continuously improve the knowledge base.
• Apply and comply with the requirements of the client's quality management system.

Requirements

• Technical university degree (preferably in automotive, mechanical, or electrical/electronics).
• Fluent in Italian.
• Intermediate-advanced English proficiency.
• Passionate about the automotive industry.
• 2-5 years of experience in a technical support role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Nice to Have

• Experience in the automotive sector.
• Familiarity with quality management systems.
• Knowledge of additional languages.

What We Offer

• Benefit platform with various options.
• Holiday vouchers.
• Private medical insurance.
• Performance bonuses.
• Easter and Christmas bonuses.
• Employee referral bonuses.
• Bookster subscription.
• 7Card membership.
• Flexible work-from-home options depending on the project.