Junior End User Support - Remote Opportunity

About the Role

We are seeking a Junior End User Support professional to join our dynamic team at Eversheds Sutherland. This Junior End User Support remote position is perfect for individuals at the early stages of their IT careers who are eager to develop their skills while providing high-quality support to our colleagues. As part of a global law firm with over 5,000 employees across 30 countries, you will have the opportunity to thrive in a fast-paced, collaborative environment.

What You'll Do

• Act as the first point of contact for IT-related queries, providing support via telephone, email, remote assistance, and face-to-face engagement.
• Log, prioritize, and progress incidents and service requests in line with agreed processes and service levels.
• Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals.
• Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools.
• Carry out routine administrative tasks such as software installations, password resets, and system updates.
• Escalate complex issues appropriately to senior members of the team or specialist support functions.
• Follow established procedures and contribute to the development of support documentation and knowledge resources.
• Maintain accurate asset and inventory records to support effective lifecycle management.
• Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.

Requirements

• An understanding of Microsoft 365 and common business applications.
• IT qualification or similar.
• Strong communication skills and a commitment to delivering a positive user experience.
• A structured approach to problem-solving with good attention to detail.
• Ability to work within defined processes and manage competing priorities effectively.

Nice to Have

• Experience in a corporate environment.
• Familiarity with ticketing systems.
• Knowledge of ITIL practices.

What We Offer

• Competitive salary and performance-based rewards.
• Flexible working arrangements through our remote working policy.
• Comprehensive health and wellness support.
• Structured professional and personal training programs.
• Opportunities for international exposure and cross-functional collaboration.
• A commitment to diversity and inclusion within our workplace.
• Support for pro bono work and community engagement initiatives.