Team Manager - Digital Mail Services

About the Role

We are seeking a Team Manager to oversee our Digital Mail services at Birmingham City Council. This Team Manager remote position is perfect for an organized and forward-thinking individual who thrives in a fast-paced operational environment. You will lead a dedicated team, ensuring high-quality digital and mail services are delivered efficiently.

What You'll Do

• Lead and support the Digital Mail operational team, ensuring high performance and quality output.
• Plan staff rotas and resources to meet production demands effectively.
• Coordinate digital requirements for new and existing services.
• Oversee cost recovery, pricing, and financial accuracy.
• Provide staff training and development to build future-ready skills.
• Monitor KPIs, SLAs, and compliance with risk, audit, and security standards.
• Act as the main contact for internal and external stakeholders.
• Manage consumable stock levels to avoid production issues.

Requirements

• Experience in digital mail production, with strong awareness of performance, quality, and health & safety.
• Proven ability to manage and develop staff, including performance and sickness procedures.
• Strong communication skills and confidence engaging at all levels.
• Experience with data verification for costs and charges.
• Ability to create and manage templates in Planet Press or similar systems.
• Solid IT skills, including Microsoft Office and MS Teams.
• Strong organizational skills, able to prioritize and work independently.
• Finance and Quality ISO accreditation.

Nice to Have

• Experience in public sector management.
• Knowledge of digital transformation initiatives.
• Familiarity with project management methodologies.

What We Offer

• Competitive salary between £35,412 and £41,771 per year.
• Full-time position with a 36.5-hour work week.
• Opportunities for professional development and training.
• Supportive work environment committed to employee well-being.
• Flexible working options considered for applicants with caring responsibilities.

This Team Manager remote role requires occasional work outside standard hours (7am–7pm) and may involve weekend, evening, or Bank Holiday work during peak periods. Please upload your up-to-date CV via the attachments part of your application, as this is required for shortlisting. We cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.