Support Engineer - IT Infrastructure (Remote)

About the Role

We are seeking a Support Engineer - IT Infrastructure to join our dynamic team at Zone & Co. This remote support engineer role is perfect for individuals eager to kickstart their IT career in a global, remote-first SaaS environment. You will be the first line of technical support, ensuring our employees remain productive by providing friendly and responsive assistance across various platforms.

What You’ll Do

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.
• Troubleshoot common endpoint issues, including software installations, OS problems, VPN access, printers, and peripherals.
• Assist with onboarding tasks such as laptop setup, account provisioning, MFA enrollment, and user orientation.
• Prepare, ship, receive, and track employee hardware, including laptops and accessories.
• Maintain accurate hardware inventory and asset records.
• Enroll and manage devices in Jamf and Intune under the guidance of senior IT team members.
• Perform basic administration tasks in Google Workspace and Microsoft 365, including password resets and group membership changes.
• Document common issues, solutions, and onboarding procedures to improve self-service resources.
• Participate in team meetings, training sessions, and continuous improvement initiatives.

Requirements

• 1+ years of experience in an IT support, helpdesk, or technical support role.
• Hands-on experience supporting Windows and/or macOS environments.
• Familiarity with Jamf, Microsoft Intune, or other endpoint management tools.
• Experience with Google Workspace and/or Microsoft 365 administration.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Excellent communication skills and a customer-service-oriented mindset.
• Eagerness to learn and grow technical skills in cloud infrastructure, security, and systems administration.

Nice to Have

• Relevant Certifications, such as AWS Cloud Practitioner, Microsoft Certified: Azure Administrator Associate, CompTIA A+ / Network+.

What We Offer

• A fully remote work environment that prioritizes flexibility and work-life balance.
• Opportunities for professional growth and development.
• A supportive and inclusive company culture.
• Comprehensive benefits designed to enrich your life beyond the workplace.
• Participation in a diverse and innovative team.