Solutions Engineer (Post-Sales) - Remote Opportunity

About the Role

Formance is seeking a Solutions Engineer (Post-Sales) remote to support our Operations team in a fast-paced, high-performance environment. You’ll be the technical backbone bridging our product with client needs, helping scale our operations efforts and shaping how customers experience our platform. This hybrid role combines technical expertise, client-facing problem-solving, and product integration, with plenty of room to grow and shape the scope based on your strengths.

What You'll Do

• You will work mostly on post-sales operations.
• Work closely with our Post-Operations team throughout the customer journey.
• Develop a deep understanding of our customer use cases, flows of funds, and business objectives to add value effectively.
• Ensure an excellent customer experience and apply technical expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders.
• Differentiating between "must-have" and "nice-to-have" requirements and feedback from the customer during the deployment.
• Own the technical implementation process: identify and document project milestones, manage dependencies, and ensure timely delivery.
• Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, and internal backlogs, escalating issues to internal or customer executives as necessary.
• Maintain clear and consistent communication with internal and external stakeholders.
• Use these "live" cases to create a repeatable playbook, incorporating learnings, frameworks, and best practices to support our growth.

Requirements

• Over 5 years of experience in software engineering within the payments or fintech space.
• A passion for precision in scoping implementations or migrations, and excelling in negotiations with strategic thinking, patience, and emotional intelligence.
• Good communication skills: be reassuring, be able to take the lead.
• Ownership mentality and initiative: if you see something that needs to be done, take action!

Nice to Have

• Experience with financial applications and backend modules.
• Familiarity with Open Source technologies.
• Knowledge of payment processing systems like Stripe, Adyen, or Modulr.

What We Offer

• Pension plan.
• Health insurance.
• Remote work allowance: £500 one-time setup bonus.
• Equipment: Latest MacBook Pro or equivalent provided.

Join us as a Solutions Engineer (Post-Sales) remote and help shape the future of financial applications. Apply now!