Head Coach - Performance and Culture Leader

About the Role

We are seeking a Head Coach to lead our performance and culture initiatives at The Call Company. As a Head Coach, you will be responsible for driving results through people, ensuring that our service philosophy, 'Service By Feeling,' is embodied in every aspect of our operations. This is a unique opportunity to shape the performance and development culture within our organization.

What You'll Do

• Oversee the overall production and performance of the organization.
• Strategically manage performance, development, and employee well-being.
• Ensure that ambitions translate into concrete results in daily operations.
• Develop leaders and employees through structured training programs.
• Create a culture of responsibility, engagement, and continuous improvement.
• Optimize workflows and ensure high-quality deliverables.
• Act as a bridge between strategy and operations.

Requirements

• Proven experience in a similar leadership role, preferably in a fast-paced telemarketing environment.
• Strong leadership skills with a focus on responsibility and accountability.
• Ability to motivate and develop people, fostering a strong performance culture.
• Proactive approach with the ability to initiate change and drive results.
• Excellent communication skills and the ability to set clear expectations.

Nice to Have

• Experience in performance management and KPI tracking.
• Background in creating training structures and processes.
• Familiarity with telemarketing industry standards and practices.

What We Offer

• A central leadership role with significant responsibility and influence.
• Freedom under responsibility and short decision-making paths.
• An energetic culture with strong community values.
• Opportunity to make a significant impact on both performance and development.

If you see yourself as the driving force behind results, development, and culture, we would love to hear from you. We conduct interviews on a rolling basis and will hire when the right candidate is found, so we encourage you to submit your application as soon as possible through our recruitment portal.