Site General Manager - Travel Center Operations

About the Role

Join TravelCenters of America as a Site General Manager and lead our travel center operations! This role is pivotal in overseeing the management of a designated travel center, ensuring we provide exceptional service to travelers. As a Site General Manager, you will be instrumental in shaping the future of our locations and enhancing the travel experience for our customers.

What You'll Do

• Supervise the management team and overall operations of the designated travel center, ensuring a profitable and successful location.
• Inspire and lead the Profit Center Managers and their teams, fostering a culture of integrity, honesty, and exceptional customer service.
• Establish and monitor goals to meet company objectives related to people, profit, safety, and quality of service.
• Coach and develop team members, ensuring they are equipped with the skills necessary to excel in their roles.
• Collaborate with Talent Acquisition to identify and recruit top management talent, both internally and externally.
• Monitor key performance indicators to identify opportunities for improvement and communicate these to the District Manager.
• Ensure compliance with all federal, state, and local regulations impacting operations.
• Manage location operations while controlling expenses within established budgets.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3+ years of experience in a leadership role, preferably in retail or travel services.
• Strong planning and analytical skills, with the ability to understand P&L statements and budget reports.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and operational understanding of POS software.
• Valid driver’s license with appropriate insurance coverage.

Nice to Have

• Experience in the travel or hospitality industry.
• Knowledge of alternative energy and sustainability initiatives.
• Previous experience in a multi-site management role.

What We Offer

• Competitive salary and quarterly bonus program.
• Comprehensive medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement and opportunities for professional development.
• Relocation assistance available.
• A wide variety of discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.