Customer Service Representative - Automotive Retail

About the Role

Join us as a Customer Service Representative in the automotive retail sector, where you will play a crucial role in enhancing customer experiences. This position offers a unique opportunity to work with a leading automotive dealer in Europe, providing mobility solutions that make a difference. As a Customer Service Representative, you will engage with customers directly, ensuring their needs are met and that they receive top-notch service.

What You'll Do

• Assist customers in the dealership, providing them with information and support.
• Process service orders and prepare invoices efficiently.
• Handle warranty and guarantee claims, ensuring smooth transactions.
• Perform administrative and office tasks to support daily operations.
• Collaborate with team members to foster a positive work environment.

Requirements

• Completed commercial training (e.g., apprenticeship, HAK, HBLA).
• Reliability, trustworthiness, and a good understanding of numbers.
• Strong interpersonal skills and a customer-oriented mindset.
• A team-oriented and independent working style.
• Engagement and team spirit with some initial work experience.
• Proficient in MS Office applications.

Nice to Have

• Experience in customer service within the automotive industry.
• Familiarity with cash register systems.
• Problem-solving skills to address customer inquiries effectively.

What We Offer

• A modern workplace where you can express your passion for customer service.
• Job security in a forward-thinking company with international career opportunities.
• A dynamic and collegial team environment.
• Benefits including discounts on car purchases, financing, and services.
• Comprehensive training and development programs.
• Corporate benefits and future-oriented pension plans.
• Company events and car-sharing options.

Our salary offer is based on market rates, qualifications, and experience, and can exceed the collective minimum salary of €2,180 gross/month.