Service Designer - Customer Experience (Remote)

About the Role

We are seeking a talented Service Designer - Customer Experience (Remote) to join our innovative team. In this role, you will leverage your expertise in service design to enhance customer experiences across various touchpoints. As a Service Designer, you will collaborate with cross-functional teams to create user-centered solutions that drive customer satisfaction and engagement.

What You'll Do

• Conduct qualitative research to understand customer needs and pain points.
• Facilitate workshops to ideate and co-create solutions with stakeholders.
• Create service blueprints and journey maps to visualize customer experiences.
• Develop prototypes and wireframes using tools like Figma and Miro.
• Collaborate with product and engineering teams to ensure seamless implementation of designs.
• Analyze customer feedback and metrics to iterate on service design improvements.
• Champion human-centered design principles within the organization.
• Support project management efforts to ensure timely delivery of service design initiatives.

Requirements

• 3+ years of experience in service design, UX design, or related field.
• Strong understanding of customer experience principles and methodologies.
• Proficiency in design tools such as Figma and Miro.
• Excellent communication and collaboration skills.
• Experience in conducting user research and usability testing.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of SaaS and FinTech industries is a plus.

Nice to Have

• Experience with journey mapping and service blueprinting.
• Familiarity with software engineering concepts.
• RIBO License or experience in the insurance sector.

What We Offer

• Competitive compensation and benefits programs.
• Flexibility to meet changing needs and work-life balance.
• Opportunities for professional growth and development.
• Access to AI tools for enhanced productivity.
• An inclusive and diverse work environment.