Messaging Operations Specialist - Remote

About the Role

We are looking for a Messaging Operations Specialist to join our team at Braze. This remote position offers you the chance to work with a passionate team dedicated to enhancing customer engagement through innovative messaging solutions. You will play a crucial role in streamlining our messaging onboarding experience across various channels, including SMS, RCS, WhatsApp, and Email.

What You'll Do

• Configure customers’ messaging channel capabilities, including SMS code procurement globally.
• Collaborate with messaging aggregators to ensure timely delivery of codes and manage code inventory.
• Conduct recurrent meetings with messaging aggregators to stay updated on deliverability and marketing changes.
• Guide customers and internal stakeholders through the SMS setup process, ensuring compliance with market requirements.
• Maintain and update documentation, including best practices and compliance playbooks.
• Identify, measure, and monitor operational issues to enhance workflows and automation.
• Communicate effectively with customers and internal stakeholders regarding provisioning.
• Contribute to strategic initiatives critical to scaling our fast-growing team.

Requirements

• 1-3 years of experience in an operational or customer support role, preferably in a SaaS or marketing automation environment.
• Familiarity with SMS and email channels is a plus.
• Excellent communication skills and the ability to influence multiple stakeholders.
• Strong analytical skills with proficiency in Excel; SQL knowledge is a plus.
• A customer-centric mindset with a strong attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Desire to embrace automation and continuous improvement.
• Experience with tools like Looker, Salesforce, or the Braze ecosystem is a bonus.

Nice to Have

• Knowledge of marketing automation tools.
• Experience in a fast-paced startup environment.
• Familiarity with project management tools.

What We Offer

• Competitive compensation that may include equity.
• Flexible paid time off to promote work-life harmony.
• Comprehensive benefits covering medical, dental, vision, life, and disability.
• Professional development opportunities, including a yearly learning stipend.
• A collaborative and fun culture recognized as a Great Place to Work®.
• Opportunities to give back to the community through volunteer initiatives.