Service Delivery Manager - Remote

About the Role

We are seeking a dedicated Service Delivery Manager - Remote to lead our Employee Service Centre. This role offers an exciting opportunity to manage and enhance service delivery across various HR functions while ensuring a high level of customer satisfaction. You will play a pivotal role in overseeing the operational excellence of our services, driving continuous improvement initiatives, and fostering strong relationships with stakeholders.

What You'll Do

• Manage the Employee Service Centre operations, ensuring efficient service delivery and high-quality customer support.
• Oversee performance management processes and implement improvements based on feedback and data analysis.
• Engage with stakeholders to understand their needs and ensure services are aligned with organizational goals.
• Utilize Oracle Fusion ERP and other ICT systems to streamline operations and enhance service delivery.
• Lead a team of professionals, providing guidance and support to foster a culture of excellence.

Requirements

• Proven experience in service delivery management, preferably in HR or related fields.
• Strong understanding of performance management and continuous improvement methodologies.
• Experience with Oracle Fusion ERP and data management systems.
• Excellent communication and interpersonal skills to engage effectively with clients and stakeholders.
• Ability to analyze data and make informed decisions to improve service delivery.

Nice to Have

• Experience in project management and operational excellence frameworks.
• Knowledge of environmental policies and climate change initiatives.
• Familiarity with financial assessments and procurement processes.

What We Offer

• Flexible working options to support work-life balance.
• Commitment to diversity and inclusion within the workplace.
• Opportunities for personal and professional growth through training and development programs.
• A collaborative and supportive work environment.
• Competitive salary and benefits package.