Service Coordinator - Remote Opportunity at CCR Commercial Refrigeration

About the Role

We are seeking a Service Coordinator to join our team at CCR Commercial Refrigeration. This is a remote opportunity where you will play a crucial role in ensuring that our service operations run smoothly and efficiently. As a Service Coordinator, you will be responsible for planning and coordinating service interventions, assigning technicians based on their expertise and availability, and ensuring customer satisfaction throughout the process.

What You'll Do

• Plan and coordinate service activities, including scheduled interventions, urgent repairs, and upgrades.
• Effectively assign service technicians based on their expertise, availability, and location.
• Communicate with customers to provide updates on the status of their orders and address urgent requests.
• Collaborate with Area Leaders to resolve recurring or technically challenging repairs.
• Coordinate service planning during technician vacations and absences.
• Monitor and optimize technician productivity in the field and actively reduce unproductive time.
• Manage orders in the SAP system, including validation, tracking progress, and closing orders.
• Actively manage Work In Progress and participate in minimizing open orders.
• Work closely with Remote Monitoring Center and Customer Care teams.
• Ensure compliance with SLAs, response times, and overall service quality.

Requirements

• Excellent organizational skills and a systematic approach to planning.
• Ability to prioritize tasks and work effectively in a dynamic environment.
• Experience in planning technical service or dispatching is advantageous.
• Technical awareness of service activities and repairs.
• Familiarity with ERP systems, ideally with experience in SAP.
• Proficient in MS Office, particularly Excel and Outlook.
• Proactive, team-oriented, and able to communicate effectively with technicians, customers, and internal partners.
• Experience in managing SLAs and customer expectations is a plus.
• Fluency in Czech and basic English skills.

Nice to Have

• Experience in the commercial refrigeration industry.
• Knowledge of customer service best practices.
• Ability to work with remote teams effectively.

What We Offer

• Competitive salary ranging from $60,000 to $80,000 per year.
• Remote work flexibility, allowing you to work from anywhere.
• Opportunities for professional development and training.
• A supportive team environment focused on innovation and customer satisfaction.
• Health and wellness benefits.
• Work-life balance initiatives.