Senior Technical Cloud Customer Success Engineer - Remote

About the Role

We are looking for a Senior Technical Cloud Customer Success Engineer to join our remote team at Instaffo. In this role, you will be the technical point of contact for new and existing customers in the cloud context, often collaborating with our cloud provider partners. As a Senior Technical Cloud Customer Success Engineer, you will support the successful implementation and stable operation of cloud and container-based platforms, such as those on the Open Telekom Cloud. You will clear technical hurdles and translate best practices into secure, repeatable solutions through reference architectures, automation, and operational patterns.

What You'll Do

• Provide technical consulting to customers, assisting them in planning and successfully utilizing cloud environments, advising on adoption, operation, and further development.
• Conduct customer-facing troubleshooting and analysis, prioritizing technical issues, analyzing root causes, and developing solutions.
• Plan and facilitate workshops, training sessions, and technical deep-dives tailored to the customer's maturity level.
• Create reproducible reference setups for typical use cases, best practices, and architectural patterns.
• Collaborate with partners through regular meetings, joint customer appointments, and coordination of requirements and technical topics.
• Proactively suggest and develop content such as blog articles, community contributions, how-tos, and reference implementations to share best practices and enable customers and partners long-term.
• Aggregate customer insights, identify patterns/trends, and systematically relay them back to the team (bugs, feature requests, documentation gaps).
• Stay informed on market and technology trends, contextualizing them for customers/partners and deriving actionable next steps focused on real customer problems.

Requirements

• Solid practical experience with cloud and cloud-native technologies, focusing on Open Telekom Cloud or OpenStack.
• Strong knowledge in system design and architecture, with the ability to capture end-to-end relationships, evaluate options, and derive robust solution architectures.
• Good understanding of Kubernetes and common components/patterns.
• Experience with Infrastructure as Code (e.g., Terraform) and deployment tools (e.g., Helm); GitOps (ArgoCD/Flux) is a plus.
• Ability to explain complex technical concepts clearly, both in workshops and calls as well as in writing.
• Customer-oriented mindset, with the ability to prioritize and thrive in an environment where topics can arise unexpectedly.
• Fluent in both German and English (minimum C1 level).

Nice to Have

• Experience in community management and content creation.
• Familiarity with Agile methodologies and frameworks like Scrum.
• Knowledge of software craftsmanship principles and test-driven development.

What We Offer

• Professional software development and architecture opportunities.
• Flat hierarchies and agile thinking and working methods.
• Home office/flexible working location (including high-end home office equipment).
• Tech talks and paid training (including language courses).
• Regular company events, workshops, and team activities.
• 30 vacation days, free days for Christmas and New Year, plus additional educational days.
• Mobility support (e.g., Bahncard 50 + Job Rad).
• Family packages (e.g., subsidies for childcare costs).
• Well-being offerings (yoga courses + fitness & wellness programs).