Office Administrator - Remote Opportunity

About the Role

Join our team as an Office Administrator in a remote capacity at Dovida, a company with a global footprint spanning six countries. As an Office Administrator, you will play a crucial role in supporting our operations, managing communications, and ensuring the smooth running of our office environment. This Office Administrator remote position offers you the chance to be part of a dedicated team that delivers nine million hours of care each year.

What You'll Do

• Professionally manage all telephone inquiries and ensure that calls are directed to the appropriate personnel for efficient handling.
• Monitor staff attendance and communicate with caregivers to confirm their shifts using our login system.
• Assist with payroll and invoicing administration, ensuring accuracy and timeliness.
• Meet and greet new job applicants, caregivers, clients, and suppliers with professionalism and courtesy, whether on the phone or in person.
• Set up appointments on shared calendars as required and manage scheduling effectively.
• Print and prepare forms, information packs, and journals as needed.
• Scan client activity logs into client files and maintain organized records.
• Open and distribute daily post to the appropriate individuals and manage outgoing correspondence.
• Ensure that sufficient supplies of stationery, toners, and other office supplies are maintained.
• Keep the reception area clean, organized, friendly, and inviting for visitors.
• Support the HR team with caregiver compliance and administration of anniversary and birthday cards for clients.
• Handle client service inquiries and follow up using email templates for each service offering.
• Enter all inquiries into our internal CRM tracker for accurate record-keeping.

Requirements

• Minimum of 1 year of experience working in a busy office environment.
• Familiarity with Microsoft Office Suite (Outlook, Excel, Word).
• A professional, friendly, and approachable demeanor.
• Excellent organizational skills and the ability to multi-task effectively.
• Strong customer service skills and time management abilities.

Nice to Have

• Experience with CRM systems.
• Knowledge of payroll systems.
• Previous experience in a healthcare or caregiving environment.

What We Offer

• Competitive salary ranging from €40,000 to €50,000 annually.
• Provision of a laptop for work purposes.
• Career growth opportunities within a supportive environment.
• Remote work flexibility to balance personal and professional life.
• A chance to be part of a company that values care and support for its clients and employees.