Senior Product Manager - Patient Experience (Remote)

About the Role

We are seeking a Senior Product Manager - Patient Experience to join EX Squared LATAM, a company dedicated to building impactful digital health products. In this remote role, you will lead the evolution of patient-facing experiences across the full care journey, making a significant impact on healthcare technology.

What You'll Do

• Own and evolve key parts of the patient experience roadmap across web and mobile platforms.
• Lead end-to-end product initiatives spanning discovery, definition, execution, and iteration.
• Design and optimize patient journeys including onboarding, intake, engagement, adherence, and activation.
• Translate patient needs, clinical requirements, and business goals into clear product requirements, workflows, and documentation.
• Partner closely with design to deliver intuitive, accessible, and patient-centered UX.
• Collaborate with engineering to ensure high-quality, scalable, and timely delivery.
• Work closely with clinical and operational teams to ensure digital experiences align with real-world care workflows.
• Define and track product success metrics (activation, engagement, retention, adherence, outcomes).
• Use data and insights to inform prioritization, experimentation, and continuous optimization.
• Act as a strong communicator and influencer, aligning stakeholders and driving clarity across teams.

Requirements

• 5+ years of experience in Product Management, with a strong focus on B2C products.
• 3+ years of experience in Healthcare or Digital Health, ideally within U.S. healthcare environments.
• Proven experience leading patient-facing applications (web and/or mobile).
• Deep understanding of patient journeys, including onboarding, intake, engagement, adherence, and activation.
• Strong ability to balance product discovery and execution.
• Experience working closely with design, engineering, data, and clinical teams.
• Data-driven mindset with hands-on experience defining metrics and using insights to guide decisions.
• Excellent communication, leadership, and stakeholder management skills.
• Advanced English proficiency for daily collaboration with U.S.-based stakeholders.
• Experience working in regulated healthcare or healthtech environments.

Nice to Have

• Familiarity with U.S. healthcare concepts, patient expectations, and care delivery models.
• Experience with experimentation, personalization, or behavior-change driven products.
• Background in scaling B2C products in complex or high-growth environments.

What We Offer

• Competitive compensation in USD, aligned with senior-level experience.
• 100% remote work from anywhere in Latin America.
• Exposure to complex, high-impact healthcare products.
• Continuous learning, growth opportunities, and a collaborative environment.
• A culture that values communication, influence, and product excellence.