Senior Payroll Customer Success Manager - EMEA Remote

About the Role

We are seeking a Senior Payroll Customer Success Manager - EMEA Remote to join our dynamic team. In this role, you will be pivotal in ensuring our clients receive exceptional service and support regarding payroll management. As a Senior Payroll Customer Success Manager, you will leverage your expertise in payroll operations and customer service to enhance client satisfaction and drive retention.

What You'll Do

• Act as the primary point of contact for clients, addressing their payroll-related inquiries and ensuring timely resolutions.
• Develop and maintain strong relationships with stakeholders to understand their needs and provide tailored solutions.
• Collaborate with the payroll operations team to ensure compliance with global payroll best practices.
• Utilize your technical aptitude to assist clients in navigating our payroll software and tools effectively.
• Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
• Lead training sessions for clients on payroll management processes and system functionalities.
• Analyze client feedback and work with internal teams to enhance service delivery.
• Support the sales team by providing insights into customer needs and trends in the payroll services market.

Requirements

• 5+ years of experience in customer success management, specifically within the payroll or HR tech industry.
• Strong understanding of payroll operations, global payroll best practices, and compliance.
• Excellent communication and interpersonal skills, with a proven ability to build relationships.
• Proficiency in payroll software and tools, including SAP and Excel.
• Experience in B2B SaaS environments is highly desirable.
• Demonstrated leadership skills and the ability to mentor junior team members.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work independently and manage multiple client accounts effectively.

Nice to Have

• Experience in project management.
• Knowledge of cybersecurity practices related to payroll data.
• Familiarity with eCommerce and product management.

What We Offer

• Work from anywhere with flexible paid time off.
• Flexible working hours to suit your lifestyle.
• 16 weeks of paid parental leave.
• Mental health support services to promote well-being.
• Stock options to share in our success.
• A learning budget for your professional development.
• Home office budget and IT equipment to set up your workspace.
• Budget for local in-person social events to foster team connections.