Senior IT Support Engineer - Remote Position

About the Role

Join Support Adventure as a Senior IT Support Engineer in a fully remote capacity. This role offers the flexibility to work from anywhere while providing top-notch technical support to our international clients. As a Senior IT Support Engineer, you'll be part of a dynamic team dedicated to delivering exceptional service and resolving complex technical issues.

What You'll Do

• Provide advanced remote desktop support for Windows 10/11 and macOS.
• Administer and deploy Microsoft 365 services, including Exchange Online and Teams.
• Manage Windows Server environments and Active Directory configurations.
• Utilize virtualization technologies such as Azure and AWS for cloud migrations.
• Troubleshoot network issues and implement cloud-based networking solutions.
• Work with RMM and ticketing systems in a fast-paced MSP environment.
• Implement backup and disaster recovery solutions to ensure data integrity.
• Document technical processes and provide clear explanations to non-technical users.

Requirements

• Hands-on experience with advanced remote desktop support.
• Proficiency in Microsoft 365 administration and Windows Server management.
• Strong knowledge of virtualization technologies and network troubleshooting.
• Excellent communication skills in Business English, both written and verbal.
• Ability to present technical information in an easily understandable manner.
• Experience with scripting or automation tools is a plus.
• Attention to detail and strong documentation habits.
• Passion for customer service and a proactive approach to problem-solving.

Nice to Have

• Experience with backup solutions like Datto or Veeam.
• Familiarity with ticketing systems such as ConnectWise or Autotask.
• Knowledge of cloud networking solutions like Cisco Meraki.

What We Offer

• Competitive salary ranging from USD $2,600 to $4,300 monthly, depending on experience.
• Flexible remote work arrangements with the ability to work from anywhere.
• Access to a wellness program including yoga classes and wellness coaching.
• Supportive team environment with opportunities for professional growth.
• Regular training and updates on the latest technologies and best practices.