Senior Fullstack Engineer - Remote Opportunity at Zendesk

About the Role

We are seeking a Senior Fullstack Engineer to join our team at Zendesk, where you will have the opportunity to work remotely. In this role, you will help shape the future of customer support automation through our innovative Action Builder platform. As a Senior Fullstack Engineer, you will be responsible for building end-to-end product capabilities that empower businesses to enhance their customer experiences effortlessly.

What You'll Do

• Build end-to-end features across the stack using TypeScript, React, and Node.js, with backend services in Go and/or Java.
• Design and evolve backend APIs and integration boundaries (REST/GraphQL), collaborating closely with platform and partner teams.
• Own key architectural decisions across both frontend and backend—balancing usability, performance, scalability, and maintainability.
• Deliver polished, user-centric experiences that simplify complex automation and workflow logic.
• Develop and maintain systems that support workflow execution, reliability, observability, and safe iteration at scale.
• Champion engineering excellence: performance, accessibility, testing strategy, and operational readiness.
• Mentor teammates, contribute to squad rituals, and help raise the bar on full-stack practices.

Requirements

• 5+ years of experience building modern software products, with meaningful experience across frontend and backend.
• Strong proficiency with JavaScript/TypeScript, including building scalable React applications.
• Experience building backend services and APIs using Node.js and/or Go and/or Java, including API design and data modeling.
• Familiarity with GraphQL and/or REST, and collaboration on API contracts, versioning, and integration patterns.
• Solid understanding of system design fundamentals: reliability, performance, observability, and secure-by-default development.
• A strong product mindset, you care deeply about user experience and delivering customer value.
• Excellent communication skills and a collaborative, team-first approach.

Nice to Have

• Experience with integration platforms, workflow engines, automation tools, or low-code/no-code environments.
• Experience with distributed systems, event-driven architectures, or building extensible “platform-like” products.

What We Offer

• A mission-driven company building impactful customer service products.
• A vibrant, inclusive culture with a strong engineering community.
• Flexible hybrid/remote work arrangements.
• Support for learning and development, including career growth paths and educational budgets.
• Competitive compensation, benefits, and generous leave policies.

Join us to help build the future of business automation with Action Builder where low-code meets AI to power the next wave of customer experience innovation. Apply now for this exciting opportunity as a Senior Fullstack Engineer remote!