Talantix.io
Remote Position•12.03.26
AI SCORE 8.5

Senior Customer Success Manager - ERP Remote

$120K–$150K/year
RemoteB2B SaaS
Customer Relationship Management•Data Analysis•Salesforce•Gainsight•Project Management•Coaching•Communication Skills

About the Role

We are looking for a Senior Customer Success Manager - ERP Remote to join our dynamic team. In this role, you will play a critical part in ensuring our customers achieve their desired outcomes while using our ERP solutions. As a Senior Customer Success Manager, you will leverage your expertise in customer engagement and relationship management to drive satisfaction and retention. This is an exciting opportunity to work remotely and make a significant impact on our clients' success.

What You'll Do

  • Act as the primary point of contact for customers, ensuring their needs are met and expectations exceeded.
  • Develop and execute customer success plans tailored to each client's unique requirements.
  • Utilize data analysis to identify trends and opportunities for improvement in customer engagement.
  • Collaborate with cross-functional teams to enhance product offerings and customer experiences.
  • Conduct regular check-ins and business reviews with clients to assess satisfaction and gather feedback.
  • Provide coaching and support to clients during onboarding and implementation phases.
  • Identify upsell and cross-sell opportunities to drive revenue growth.
  • Champion customer needs internally and advocate for product enhancements based on client feedback.

Requirements

  • 5+ years of experience in customer success management, preferably in an ERP or SaaS environment.
  • Strong understanding of customer relationship management principles and practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Proficiency in data analysis tools and CRM software (e.g., Salesforce, Gainsight).
  • Experience in project management and process improvement methodologies.
  • Ability to work independently and manage multiple client accounts effectively.
  • Strong problem-solving skills and a consultative approach to client interactions.
  • Experience in the manufacturing sector is a plus.

Nice to Have

  • Familiarity with Lean Six Sigma principles.
  • Experience in field marketing or demand generation.
  • Knowledge of cryptocurrency and its applications in business.

What We Offer

  • Flexible hours based on customer needs.
  • Remote work environment with a focus on work-life balance.
  • Opportunities for professional growth and development.
  • An inclusive workplace culture that values diversity.
  • Equal Opportunity Employer committed to fostering a diverse workforce.
Why This Job8.5 of 10

This Senior Customer Success Manager - ERP Remote position offers a competitive salary and the flexibility of remote work, making it an attractive opportunity for experienced professionals in customer success management.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in using Salesforce and Gainsight for customer engagement analytics, enabling data-driven decisions to enhance customer satisfaction and retention.

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Demonstrates strong project management skills, effectively balancing multiple customer accounts while maintaining clear communication and expectations in a remote work environment.

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Possesses a coaching mindset to empower team members and customers alike, fostering a culture of continuous improvement and ensuring clients maximize the value of ERP solutions.

Learning Resources

→Salesforce Customer Success Management Guideguide
→Gainsight Fundamentals Coursecourse
→Effective Customer Relationship Management Techniquesarticle

Career Path

Senior Customer Success Manager - ERP Remote(Now)→Director of Customer Success(1-2 years)→Vice President of Customer Experience(3-5 years)

Market Overview

CRM Market Size 2024
$140B
Annual Growth
12.5%
AI Adoption in CRM
65%
Investment in CRM Technologies
+20%
Labour Demand for Customer Success Roles
+15%
Avg Salary for Senior Customer Success Manager
$120K

Skills & Requirements

Required
Customer Relationship ManagementData AnalysisSalesforce
Growing in Demand
Customer Journey MappingData VisualizationAI-Driven Analytics
Declining
Traditional CRM Software (e.g., Siebel)Basic Excel Reporting

Domain Trends

Increased Focus on Customer Experience
80% of companies now prioritize customer experience as a key differentiator, leading to higher investments in customer success roles.
Integration of AI in CRM Systems
65% of CRM users are leveraging AI tools to enhance data analysis and customer interactions, driving demand for professionals skilled in AI applications.
Shift Towards Remote Customer Success Teams
Over 70% of organizations are adopting remote customer success teams, increasing the need for effective virtual communication and project management skills.

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