About the Role
We are seeking a Remote Technical Customer Success Manager to join our team at DV Labs. In this role, you will guide customers through the adoption of our innovative Distributed Validators technology, ensuring they achieve optimal performance and security in their Ethereum staking setups. As a key player in our mission, you will build strong relationships with customers and help them maximize the value of our solutions.
What You'll Do
- Serve as the primary point of contact and trusted advisor for key technical stakeholders, coordinating internal resources to ensure their success with Obol.
- Lead the full node operator journey post-partnership, including onboarding, deployment optimization, and ongoing distributed validator management.
- Educate customers on how to effectively use Obol’s software, providing technical guidance and reference implementations, answering questions (including in Discord), and ensuring optimal staking setup and performance.
- Understand customer needs deeply and communicate recurring feedback, behaviors, and requirements to internal teams (product, marketing, business, legal).
- Maintain and improve documentation to support customer use cases and technical needs.
- Work with customers to evaluate their infrastructure costs and develop cost-saving models for adopting Obol.
- Coordinate customer upgrades and recommend performance optimizations.
- Manage customer success function via monthly cluster performance reviews & feedback collections.
Requirements
- Experience as a DevOps Engineer or Software Developer.
- Practical knowledge of Kubernetes, Helm, Grafana, Ansible, Terraform, Docker, and Unix.
- Experience deploying software to both cloud environments and bare-metal infrastructure.
- Web3 or staking experience is a plus.
- Comfortable in customer-facing situations.
- Located within UTC-5 to UTC+3 time zone.
Nice to Have
- Programming skills and developer experience.
- Understanding of the Ethereum Virtual Machine and Solidity.
- Running servers at home.
What We Offer
- Competitive compensation.
- Flexible hours.
- Generous paid time off (according to company policy).
- Equipment budget.
- Annual offsite to meet the team.
This role offers a unique opportunity to work with cutting-edge Ethereum staking technology while providing essential support to clients. Enjoy competitive compensation and flexible hours.
Who Will Succeed Here
Proficient in deploying and managing containerized applications using Kubernetes and Docker, with hands-on experience in utilizing Helm for package management to streamline customer deployments.
Self-motivated and proactive in a remote work environment, demonstrating strong organizational skills to manage multiple customer accounts effectively and provide timely solutions.
Experience in technical troubleshooting and support, particularly with Ethereum and Solidity, enabling the ability to guide customers through complex staking setups and resolve issues efficiently.
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