Talantix.io
HumanSignal•12.02.26
AI SCORE 8.5

Remote Support Engineer - AI Data Labeling Platform

$80K–$100K/year
RemoteAI Data Labeling
Technical Support•Problem Solving•Communication•Data Labeling•AI Workflows

About the Role

We are looking for a Remote Support Engineer to join our dynamic team at HumanSignal. As a Remote Support Engineer, you will play a vital role in ensuring the smooth operation of our AI data labeling platform. This position is perfect for someone who is passionate about technology and eager to help leading AI teams build smarter, more accurate systems. In this role, you will provide exceptional technical support for our industry-leading data labeling software, ensuring that our clients can effectively utilize our tools to enhance their AI projects.

What You'll Do

  • Provide technical support to clients using our data labeling software, addressing any issues they encounter.
  • Collaborate with product and engineering teams to deliver prompt and effective solutions.
  • Assist in troubleshooting and resolving technical problems related to the platform.
  • Document and track support requests and resolutions to improve our support processes.
  • Participate in the development of support documentation and training materials for clients.

Requirements

  • 2-5 years of experience in a technical support role, preferably in software or technology.
  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Excellent communication skills, both written and verbal, to interact with clients and team members.
  • Familiarity with data labeling tools and AI workflows is a plus.
  • Ability to work independently and as part of a team in a remote environment.

Nice to Have

  • Experience with open-source software and community engagement.
  • Knowledge of machine learning concepts and data science principles.
  • Experience with customer relationship management (CRM) tools.

What We Offer

  • Competitive salary and benefits package.
  • Flexible working hours and a fully remote work environment.
  • Opportunities for professional development and growth within the company.
  • Collaborative and inclusive company culture.
  • Access to cutting-edge technology and tools in the AI space.
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Remote Support Engineer position at HumanSignal offers a unique opportunity to work with cutting-edge AI technology in a fully remote environment. You'll play a crucial role in supporting clients and enhancing their AI projects.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in using data labeling tools such as Labelbox or Supervisely, with a strong understanding of AI workflows to effectively troubleshoot and optimize platform usage.

→

Demonstrates exceptional problem-solving skills, particularly in a remote environment, with a proactive approach to identify and resolve technical issues before they escalate.

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Possesses a customer-centric mindset, with the ability to articulate complex technical concepts in simple terms, ensuring clear communication with clients and team members in a virtual setting.

Learning Resources

→Technical Support Fundamentalscourse
→Customer Success: How to Reduce Churncourse
→Understanding Data Labeling for AIarticle

Career Path

Remote Support Engineer - AI Data Labeling Platform(Now)→Technical Account Manager(1-2 years)→Customer Success Manager(3-5 years)

Market Overview

Market Size 2024
$12B
Annual Growth
10.5%
AI Adoption in Technical Support
65%
Investment in AI Support Solutions
+50%
Labour Demand for Support Engineers
+15%
Avg Salary for Remote Support Engineer
$78K

Skills & Requirements

Required
Technical SupportProblem SolvingCommunication
Growing in Demand
AI Workflow OptimizationCloud Support TechnologiesCustomer Experience Management
Declining
Traditional Helpdesk Software (e.g., Remedy)Basic Troubleshooting without AI Assistance

Domain Trends

Rise of AI in Technical Support
AI-driven solutions are projected to handle up to 70% of customer inquiries by 2025, significantly reducing the need for human intervention.
Increased Demand for Data Labeling Expertise
As AI models require vast amounts of labeled data, the demand for skilled data labelers is expected to grow by 25% annually, emphasizing the need for support engineers familiar with this process.
Shift to Remote Support Models
Remote support is expected to account for 80% of technical support interactions by 2025, driven by flexibility and cost efficiency.

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