Talantix.io
Leicestershire County Council•03.03.26
AI SCORE 8.5

Remote Service Delivery Manager - Employee Service Centre

$60K–$80K/year
RemotePublic Sector Services
Oracle Fusion ERP•Service Delivery Management•Stakeholder Engagement•Performance Management•Data Management•Project Management

About the Role

We are seeking a Remote Service Delivery Manager to lead our Employee Service Centre. In this role, you will oversee service delivery, ensuring high-quality support and operational excellence. You will collaborate with various stakeholders to enhance employee services and improve overall performance.

What You'll Do

  • Manage the Employee Service Centre operations, focusing on delivering exceptional service to employees.
  • Implement and monitor service delivery processes to ensure compliance with organizational standards.
  • Engage with stakeholders to gather feedback and drive continuous improvement initiatives.
  • Utilize Oracle Fusion ERP and other ICT systems to streamline service delivery.
  • Lead a team of professionals, providing guidance and support to enhance their performance.
  • Conduct financial assessments and manage budgets related to service delivery.
  • Ensure adherence to environmental policies and contribute to sustainability initiatives.
  • Facilitate training and development opportunities for team members to promote professional growth.

Requirements

  • Proven experience in service delivery management, preferably in a public sector or HR administration context.
  • Strong knowledge of Oracle Fusion ERP and related ICT systems.
  • Excellent stakeholder engagement and communication skills.
  • Ability to manage multiple priorities and work effectively in a remote environment.
  • Experience in performance management and operational excellence.
  • Understanding of financial assessments and budget management.
  • Commitment to diversity, inclusion, and continuous improvement.

Nice to Have

  • Experience with cloud computing technologies.
  • Familiarity with environmental policies and climate change initiatives.
  • Project management certification or experience.

What We Offer

  • Flexible working options to support work-life balance.
  • Commitment to diversity and inclusion in the workplace.
  • Opportunities for personal and professional growth.
  • Supportive team environment with a focus on operational excellence.
  • Competitive salary and benefits package.
Why This Job8.5 of 10

This Remote Service Delivery Manager role offers a unique opportunity to lead the Employee Service Centre with flexible working options and a commitment to diversity.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in Oracle Fusion ERP with a strong understanding of its modules, ensuring the ability to troubleshoot and optimize the system for employee service delivery.

→

Self-motivated and disciplined in a remote work environment, demonstrating excellent time management skills and the ability to prioritize tasks effectively while maintaining stakeholder engagement.

→

Experience-driven mindset with a focus on performance management metrics, using data analysis to drive continuous improvement in service delivery and employee satisfaction.

Learning Resources

→Oracle Fusion Cloud Applications Documentationguide
→Service Delivery Management Fundamentalscourse
→Data Management Best Practicesarticle

Career Path

Remote Service Delivery Manager - Employee Service Centre(Now)→Service Delivery Director(1-2 years)→Chief Operations Officer (COO)(3-5 years)

Market Overview

Market Size 2024
$10.5B
Annual Growth
12.3%
AI Adoption in ERP
65%
Investment in Oracle Fusion ERP
+45%
Labour Demand for Service Delivery Managers
+22%
Avg Salary for Service Delivery Managers
$95K

Skills & Requirements

Required
Oracle Fusion ERPService Delivery ManagementStakeholder Engagement
Growing in Demand
Cloud ComputingData AnalyticsAgile Project Management
Declining
On-Premise ERP SolutionsSAP Business Suite

Domain Trends

Cloud Migration
Over 70% of organizations are planning to migrate their ERP systems to the cloud by 2025, driven by the scalability and flexibility of solutions like Oracle Fusion.
Increased Focus on Data-Driven Decisions
Companies leveraging data analytics within their ERP systems have seen a 30% improvement in operational efficiency, leading to higher demand for professionals skilled in data management.
Integration of AI and Automation
By 2025, it is expected that 50% of service delivery processes will be automated through AI, highlighting the need for Service Delivery Managers to be proficient in AI technologies.

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