Remote Senior Workforce Management Analyst - Healthcare Analytics

About the Role

We are seeking a Remote Senior Workforce Management Analyst to join our dynamic team at Cohere Health. In this role, you will play a pivotal part in maximizing the utilization and benefits of our Workforce Management (WFM) platform. Your expertise will be crucial in aligning staffing levels and resource allocation with our long-term strategic goals, ensuring that we deliver optimal performance across our Clinical Nursing and Clinical MD operations.

What You'll Do

• Act as the subject matter expert for the enterprise Workforce Management platform, preferably with NICE IEX experience.
• Provide administrative support for the Workforce Management platform, managing user accounts and access rights.
• Collaborate closely with the Service Operations leadership team to lead weekly short-term forecast meetings.
• Utilize Enhanced Strategic Planner to support team members in achieving monthly long-term planning success.
• Create daily staffing and scheduling plans to ensure optimal resource allocation.
• Drive measurable process improvements within the Service and Clinical Operations teams.
• Conduct ROI and amortization modeling to tie operational performance to financial outcomes.
• Leverage advanced data analytics to provide actionable reporting and insights that foster a data-driven culture.

Requirements

• 5+ years of experience in Workforce Management or related fields.
• Strong analytical skills and experience with contact center metrics.
• Proficiency in data analytics tools and methodologies.
• Experience in the healthcare industry is preferred.
• Ability to independently scope out initiatives and projects.
• Excellent communication and collaboration skills.
• Familiarity with financial modeling and performance metrics.

Nice to Have

• Experience with NICE IEX or similar WFM platforms.
• Knowledge of clinical and customer relationship data.
• Previous experience in a healthcare analytics role.

What We Offer

• Competitive salary ranging from $120,000 to $150,000 per year.
• Fully remote work environment, allowing for flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health benefits and wellness programs.
• A collaborative and supportive team culture.