Talantix.io
AvidXchange•03.03.26
AI SCORE 8.5

Remote Senior Customer Success Manager - Strategic Partnerships

$120K–$150K/year
RemoteB2B SaaS
Customer Success•Account Management•SaaS•CRM•Analytics•Communication

About the Role

We are seeking a Remote Senior Customer Success Manager to join our dynamic team at AvidXchange, Inc. In this strategic role, you will engage with and act as a trusted advisor to a portfolio of enterprise customers. As a Remote Senior Customer Success Manager, you will build strong partnerships, drive product adoption, and ensure our customers realize value from their investment.

What You'll Do

  • Build and maintain lasting relationships with a designated book of business.
  • Facilitate business reviews, value check-ins, and other customer touchpoints.
  • Monitor and manage customer adoption, retention, and annual recurring revenue.
  • Work cross-functionally to resolve customer escalations and identify patterns to address root causes of systematic issues.
  • Conduct product and process training for assigned customers as needed.
  • Identify opportunities for product optimization sessions.
  • Act as the lead representative for the customer and Customer Experience in key cross-functional initiatives.
  • Create, organize, and lead process improvement initiatives within Customer Success.
  • Be the voice of the customer by synthesizing and presenting cross-customer trends in feedback, escalations, and enhancement requests to Customer Advocacy and other leaders.

Requirements

  • 5+ years of experience in customer success or account management roles.
  • Proven track record of building and maintaining customer relationships.
  • Strong analytical skills to monitor customer health and identify areas for improvement.
  • Excellent communication and interpersonal skills.
  • Experience with SaaS products and understanding of customer success metrics.
  • Ability to work independently and as part of a team in a remote environment.

Nice to Have

  • Experience in the finance or investment industry.
  • Familiarity with CRM tools and customer success platforms.
  • Project management experience.

What We Offer

  • Competitive salary ranging from $120,000 to $150,000 annually.
  • Fully remote work environment with flexible hours.
  • Comprehensive health benefits and wellness programs.
  • Professional development opportunities and training.
  • Supportive team culture focused on collaboration and innovation.
Why This Job8.5 of 10

This Remote Senior Customer Success Manager position at AvidXchange offers a strategic role with competitive salary and the opportunity to drive customer satisfaction in a fully remote environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Deep understanding of SaaS products and the ability to leverage CRM tools like Salesforce or HubSpot to manage customer relationships effectively.

→

Proven analytical skills to interpret customer data and metrics, allowing for proactive problem-solving and demonstrating ROI to clients.

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Strong ability to build trust and rapport remotely, with exceptional interpersonal skills to effectively engage enterprise-level clients and drive product adoption.

Learning Resources

→Customer Success Training: How to Reduce Churn and Increase Customer Retentioncourse
→The Ultimate Guide to Customer Successarticle
→Customer Success Management: How to Become a Trusted Advisorcourse

Career Path

Remote Senior Customer Success Manager - Strategic Partnerships(Now)→Director of Customer Success(2-4 years)→Vice President of Customer Experience(5-7 years)

Market Overview

Market Size 2024
$15.3B
Annual Growth
24.3%
AI Adoption in Customer Success
37%
Investment in Customer Success Tools
+45%
Labour Demand for Customer Success Roles
+30%
Avg Salary for Senior Customer Success Manager
$120K

Skills & Requirements

Required
Customer SuccessAccount ManagementSaaS
Growing in Demand
Data AnalysisCustomer Experience DesignChange Management
Declining
Traditional Account ManagementBasic CRM Usage

Domain Trends

Increased AI Integration
37% of companies are adopting AI tools in Customer Success to enhance customer interactions and data analysis.
Focus on Customer Experience
Over 60% of organizations are prioritizing customer experience as a key metric for success, leading to a 25% increase in related job openings.
Shift to Proactive Engagement
Companies are moving towards proactive customer engagement strategies, with a reported 40% increase in the use of analytics to predict customer needs.

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