Remote SaaS Configuration Analyst - Join a Global Team

About the Role

We are seeking a Remote SaaS Configuration Analyst to join our dynamic team at Coderio. In this role, you will play a crucial part in ensuring the successful onboarding and continuous operation of our clients' platforms. As a Remote SaaS Configuration Analyst, you will blend structured thinking with hands-on configuration skills to bridge the gap between business requirements and system setup.

What You'll Do

• Work directly with international clients to gather, clarify, and confirm onboarding requirements.
• Translate business needs into clear and accurate SaaS configurations (no coding required).
• Execute platform setup and configuration according to agreed technical specifications.
• Validate and test configurations with clients to ensure alignment before go-live.
• Provide day-to-day functional support and troubleshooting to clients after implementation.
• Assist users with platform guidance, usage best practices, and functional queries.
• Document configurations, key decisions, and follow-ups to ensure process traceability.
• Maintain professional, structured communication to ensure a premium onboarding experience.

Requirements

• 2+ years of experience in functional analysis, implementation, onboarding, or technical support roles.
• Hands-on experience with SaaS configuration and system setup.
• Proven ability to work in client-facing environments, confirming requirements and managing expectations.
• Native or near-native English proficiency (C1/C2 - spoken and written) is mandatory.
• Detail-oriented, process-driven, and highly organized mindset.
• Strong communication skills and a professional presence when dealing with stakeholders.
• High level of ownership and a proactive approach to problem-solving.
• Availability to work aligned with US time zones.

Nice to Have

• Experience in SaaS Onboarding, Professional Services, or Customer Success departments.
• Previous background as a Functional Analyst or Implementation Specialist.
• Familiarity with ticketing and support ecosystems (Zendesk, Intercom, Jira, etc.).
• Experience working with US or European-based clients and corporate cultures.

What We Offer

• 100% remote work.
• Long-term engagement with high impact in client digital transformation.
• Exposure to international markets and global SaaS standards.
• Collaborative environment with a focus on professional excellence.
• Clear processes and a structured onboarding framework.
• Opportunity to grow within a modern engineering and product culture.

At Coderio, we value talent regardless of location. We are a fully remote company, passionate about technology, collaboration, and fair compensation. If you are motivated to deliver functional solutions that make a difference, we are waiting for you. Apply now!