Remote Product Manager - Customer Care Strategy

About the Role

We are looking for a Remote Product Manager - Customer Care to join RYZ Labs, a forward-thinking company dedicated to enhancing customer experiences. This role is pivotal in leading the strategy and optimization of our customer support ecosystem for our clients. As a Remote Product Manager - Customer Care, you will own the roadmap and performance of all customer care platforms, ensuring seamless contact routing, CRM integration, and operational excellence across global teams.

What You'll Do

• Own the end-to-end product lifecycle for all Customer Care platforms.
• Define and execute the roadmap for customer support tools and integrations.
• Identify optimization opportunities to improve customer experience, response times, and operational efficiency.
• Align product initiatives with overall ecommerce and business goals.
• Manage and optimize CRM and contact center platforms, including Salesforce, NICE inContact, RingCentral, and HubSpot.
• Oversee integration and performance across all systems.
• Collaborate with cross-functional teams to ensure alignment and success of customer care initiatives.
• Monitor and analyze product performance metrics to drive continuous improvement.

Requirements

• 3-5 years of experience in product management, specifically in customer care or support.
• Proven experience with CRM platforms, particularly Salesforce and HubSpot.
• Strong analytical skills and experience with performance metrics.
• Excellent communication and collaboration skills.
• Ability to work independently in a remote environment.
• Experience in ecommerce or related industries is a plus.

Nice to Have

• Familiarity with contact center technologies like NICE inContact and RingCentral.
• Experience in agile methodologies.
• Knowledge of customer experience best practices.

What We Offer

• Competitive salary ranging from $90,000 to $120,000 per year.
• Fully remote work environment with flexible hours.
• Opportunities for professional development and growth.
• Collaborative and innovative team culture.
• Health and wellness benefits.