Remote Principal Customer Success Manager - Strategic Partnerships

About the Role

We are hiring a Remote Principal Customer Success Manager to join our dynamic team at Checkr. In this role, you will be the lead advocate and strategic architect for our most complex and highest-value partnerships. As a Remote Principal Customer Success Manager, you will work closely with our Strategic Accounts team, managing a select portfolio of our largest clients, including well-known names like DoorDash and Coinbase. Your success will be measured by your ability to deepen existing relationships and earn the trust of key customer stakeholders.

What You'll Do

• Drive Customer Success: Develop a deep understanding of Checkr's products and strategically apply them to customer programs, ensuring alignment with their goals and driving positive business outcomes.
• Manage Strategic Accounts: Oversee a portfolio of high-value clients, ensuring their needs are met and exceeded through tailored solutions and proactive engagement.
• Foster Relationships: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate for your clients.
• Collaborate with Cross-Functional Teams: Work alongside product, sales, and engineering teams to ensure customer feedback is integrated into product development and enhancements.
• Measure Success: Utilize metrics and KPIs to track customer satisfaction and product adoption, driving continuous improvement initiatives.

Requirements

• 5+ years of experience in customer success or account management roles, preferably in a SaaS environment.
• Proven track record of managing high-value accounts and driving customer satisfaction.
• Exceptional communication and interpersonal skills, with the ability to engage with executive-level stakeholders.
• Strong analytical skills to assess customer needs and measure success.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Nice to Have

• Experience in the tech industry, particularly with cloud-based solutions.
• Familiarity with compliance and risk assessment processes.
• Knowledge of customer success tools and methodologies.

What We Offer

• Competitive salary ranging from $140,000 to $180,000 annually.
• Comprehensive health benefits and wellness programs.
• Flexible remote work environment with a focus on work-life balance.
• Opportunities for professional development and career advancement.
• A collaborative and innovative team culture that values diversity and inclusion.