Talantix.io
Deel•11.03.26
AI SCORE 8.5

Remote IT Support Technician - Join a Leading SaaS Company

$60K–$80K/year
RemoteHRTech
IT Support•Okta•Google Workspace•Slack•PowerShell•Bash•MDM Software

About the Role

We're hiring a Remote IT Support Technician to join our dynamic team at Deel. As a key player in our organization, you'll be instrumental in providing top-notch IT support to our global workforce. This role is perfect for someone who thrives in a fast-paced environment and is eager to tackle complex challenges that impact millions of people's working lives.

What You'll Do

  • Manage overall Identity and Access Management responsibilities, including provisioning and deprovisioning access for various software applications.
  • Handle IT/IAM support tickets daily, troubleshooting and managing applications like Google Workspace, Slack, and Okta.
  • Provide technical support during company-wide webinars and meetings, ensuring seamless communication and collaboration.
  • Create and update documentation for new processes and internal onboarding/offboarding information.
  • Support new hire cohorts with technical onboarding and training.
  • Manage devices with both Windows and Microsoft Operating Systems.
  • Analyze and troubleshoot issues related to MDM software and cloud-based applications.
  • Maintain a high volume of support tickets, aiming to resolve at least 40+ tickets daily.

Requirements

  • Strong verbal and written communication skills.
  • 2+ years of IT support experience in a fast-paced environment.
  • Proficiency in troubleshooting Operating Systems and cloud-based software.
  • Basic understanding of scripting languages such as GAM, PowerShell, and Bash.
  • Experience with IAM tools and managing applications like Okta and Slack.
  • Ability to prioritize tasks and manage time effectively.
  • A Bachelor of Science in Computer Science or equivalent experience is preferred.

Nice to Have

  • Experience building and managing Okta workflows for large-scale organizations.
  • Familiarity with automation platforms such as Zapier or Workato.
  • IT certifications related to support or administration.

What We Offer

  • Competitive salary and stock grant opportunities.
  • Flexible remote work options, including WeWork access.
  • Comprehensive benefits package tailored to your location and employment status.
  • A diverse and inclusive workplace culture that values your unique contributions.
  • Opportunities for professional growth and development in a rapidly expanding company.
Why This Job8.5 of 10

Join Deel as a Remote IT Support Technician and be part of a leading SaaS company transforming global work. Enjoy competitive pay and flexible work options.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in troubleshooting and configuring IT systems, especially with Okta for identity management and Google Workspace for cloud collaboration, ensuring swift resolution of user access issues.

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Demonstrates self-motivation and discipline to work effectively in a remote setting, utilizing tools like Slack for team communication and PowerShell/Bash for automation tasks, while managing multiple priorities.

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Possesses a strong analytical mindset to diagnose complex technical issues, with at least 3-5 years of experience in IT support roles, specifically within SaaS environments, to effectively support a diverse global workforce.

Learning Resources

→IT Support Fundamentalscourse
→Getting Started with Oktaguide
→PowerShell Basics for IT Supportcourse

Career Path

Remote IT Support Technician(Now)→IT Support Team Lead(1-2 years)→IT Operations Manager(3-5 years)

Market Overview

Market Size 2024
$50B
Annual Growth
8.5%
AI Adoption in IT Support
37%
Investment in IT Support Solutions
+25%
Labour Demand for IT Support Technicians
+15%
Avg Salary for IT Support Technicians
$65K

Skills & Requirements

Required
IT SupportOktaGoogle Workspace
Growing in Demand
Cloud SecurityAutomation Tools (e.g., Ansible)Remote Troubleshooting Techniques
Declining
Windows Server 2008Traditional Help Desk Software

Domain Trends

Increased Demand for Remote Support
With 70% of companies adopting remote work, there's a significant rise in demand for remote IT support, leading to a projected 20% increase in remote support roles by 2025.
Growth of Cloud-Based IT Management
As businesses move to cloud solutions, 60% of IT support teams are integrating cloud management tools like Google Workspace and Okta, enhancing efficiency and service delivery.
AI-Driven Support Solutions
AI technologies are being implemented in 37% of IT support processes, streamlining operations and reducing resolution times by up to 30%.

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