Remote Head of Customer Success Engineering - AI Marketing Platform

About the Role

We are seeking a Remote Head of Customer Success Engineering to join our innovative team at Hightouch. In this pivotal role, you will lead a team dedicated to enhancing customer experiences through technical support and strategic insights. As a leader in the AI marketing space, your contributions will directly impact how we serve our customers and evolve our platform.

What You'll Do

• Lead a team of Customer Success Engineers, ensuring they effectively remove customer blockers and enhance overall satisfaction.
• Develop documentation and best practices that empower customers and streamline their interactions with our platform.
• Act as the technical backbone of the customer journey, resolving issues swiftly and accurately from pre-sale to post-sale.
• Collaborate closely with Engineering, Product, and Design teams to influence product evolution based on customer feedback.
• Foster a culture of communication and efficiency within your team, promoting a growth mindset and a commitment to customer success.

Requirements

• Proven experience in customer success management or engineering roles, with a focus on technical support.
• Strong leadership skills, with the ability to motivate and guide a team towards achieving goals.
• Excellent communication skills, both verbal and written, to effectively convey technical information to non-technical stakeholders.
• Experience in AI technologies, particularly in marketing applications, is highly desirable.
• Ability to think critically and approach challenges with a first-principles mindset.

Nice to Have

• Experience working in a fast-paced startup environment.
• Familiarity with cloud data warehouses such as Snowflake or Databricks.
• Previous experience in a leadership role within a customer-facing team.

What We Offer

• Competitive salary ranging from $150,000 to $200,000 annually.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development within the company.
• A collaborative and inclusive company culture that values compassion and kindness.
• Access to cutting-edge AI technologies and tools.