Remote Customer Support Technician - Join a Leading Real Estate Software Company

About the Role

We are looking for a Remote Customer Support Technician to join our dynamic team at SkySlope. As a key member of our customer support team, you will play a vital role in providing exceptional service to our users, ensuring they have the best experience with our real estate software. This Remote Customer Support Technician position is perfect for someone who is passionate about helping others and is eager to contribute to the success of our company.

What You'll Do

• Respond to customer support tickets via email, live chat, and phone calls in a timely and professional manner.
• Resolve technical issues and provide product support to enhance user satisfaction.
• Collaborate with team members to improve overall departmental efficiency.
• Maintain expert-level knowledge of the SkySlope platform to confidently assist customers.
• Identify, test, and escalate website issues to the QA team as necessary.
• Utilize downtime effectively by completing assigned tasks from department leadership.
• Support peers during fluctuating ticket volumes to ensure a smooth workflow.

Requirements

• Experience in customer service, preferably in a technology environment or call center.
• Ability to multitask and manage various responsibilities effectively.
• Familiarity with Microsoft and Mac platforms.
• Proficient in using different web browsers.
• Typing speed of 40+ WPM.
• Excellent written and verbal communication skills.
• Strong teamwork abilities and a customer-centric approach.

Nice to Have

• Previous experience in a technical support role.
• Knowledge of real estate software.
• Experience with ticketing systems.

What We Offer

• Competitive hourly pay of $24.50.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) plan with company matching.
• Paid time off (120 hours) and 16 paid holidays.
• Employee stock purchase plan.
• Flexible spending accounts and health savings accounts.
• Access to professional development resources and training.
• Pet insurance and discounts on various services.

Join us as a Remote Customer Support Technician and be part of a team that is dedicated to making a positive impact in the real estate industry. Apply now to take the next step in your career!