Talantix.io
Marshall Home Group•06.03.26
AI SCORE 8.0

Remote Customer Service Representative - Healthcare Focus

$45K–$60K/year
RemoteHealthTech
Customer Support•CRM Systems•Medical Terminology•Data Entry•Microsoft Office•Telecommunications

About the Role

We are seeking a dedicated Remote Customer Service Representative to join our team at Marshall Home Group. In this role, you will provide exceptional support to our healthcare clients, ensuring their needs are met efficiently and effectively. As a Remote Customer Service Representative, you will be instrumental in enhancing the quality of healthcare services through your communication and problem-solving skills.

What You'll Do

  • Assist customers with inquiries related to healthcare services and administrative support.
  • Utilize CRM systems to manage customer interactions and maintain accurate records.
  • Provide training and support to clients on digital tools and EMR systems.
  • Collaborate with team members to improve customer satisfaction and service delivery.
  • Handle patient coordination and data entry tasks with attention to detail.

Requirements

  • Strong communication skills and a customer-oriented mindset.
  • Experience in healthcare or customer service roles is preferred.
  • Familiarity with medical terminology and administrative support tasks.
  • Proficiency in Microsoft Office Suite and CRM tools.
  • Ability to work independently in a remote environment.

Nice to Have

  • Previous experience in a telecommunication or healthcare setting.
  • Knowledge of Aetna Medicaid and patient coordination.
  • Experience with event planning and corporate wellness initiatives.

What We Offer

  • Full benefits effective the first month after hire.
  • Paid time off for work-life balance.
  • 401k with match and no vesting period.
  • Comprehensive health plans and corporate wellness programs.
  • Opportunities for career advancement and meaningful work that impacts healthcare quality.
Why This Job8.0 of 10

This Remote Customer Service Representative role offers a chance to impact healthcare quality while enjoying full benefits and career advancement opportunities.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in CRM systems like Salesforce or Zendesk, with a strong understanding of medical terminology to accurately assist healthcare clients.

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Self-motivated and organized, able to manage multiple customer inquiries in a remote work environment, ensuring timely and effective responses.

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Detail-oriented with a mindset focused on problem-solving, capable of data entry tasks and using Microsoft Office tools to document interactions and maintain records.

Learning Resources

→Customer Service Fundamentalscourse
→Understanding Medical Terminologycourse
→The Ultimate Guide to Customer Supportguide

Career Path

Remote Customer Service Representative - Healthcare Focus(Now)→Customer Success Specialist(1-2 years)→Customer Support Manager(3-5 years)

Market Overview

Market Size 2024
$50B
Annual Growth
12.5%
AI Adoption in Customer Support
35%
Investment in Customer Experience Tech
+70%
Labour Demand for Remote Customer Support
+25%
Avg Salary for Junior Customer Support Roles
$45K

Skills & Requirements

Required
Customer SupportCRM SystemsMedical Terminology
Growing in Demand
Chatbot ManagementData Analytics for Customer InsightsTelehealth Communication Skills
Declining
Traditional Call Center OperationsBasic Data Entry Skills

Domain Trends

Rise of AI in Customer Support
AI-driven tools are projected to handle 35% of customer interactions by 2025, enhancing efficiency and customer satisfaction.
Increased Demand for Telehealth Services
The telehealth market is expected to grow by 25% annually, leading to a higher demand for customer support professionals with medical terminology expertise.
Shift Towards Omnichannel Support
Over 70% of customers expect an integrated experience across multiple channels, pushing companies to adopt CRM systems that support omnichannel capabilities.

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