Remote Commercial P&C Support Representative - Insurtech

About the Role

We are hiring a Remote Commercial P&C Support Representative to join our team at Thimble, a leading insurtech platform dedicated to providing small businesses with tailored insurance solutions. In this role, you will play a crucial part in assisting brokers with sales support, onboarding, and maintaining ongoing relationships. As a Remote Commercial P&C Support Representative, you will help drive results for our broker team, ensuring they effectively adopt our products and services.

What You'll Do

• Become an expert with Thimble’s products and services, acting as the front line between brokers and our company.
• Provide timely, solution-oriented responses to brokers' business needs, ensuring excellent support through a high volume of tickets and chats.
• Support the onboarding process for new brokers while delivering exceptional customer service.
• Guide brokers on best practices for utilizing the Thimble Broker Portal to enhance their experience.
• Collaborate with Customer Success and the Insurance team to ensure compliance and alignment across teams.
• Provide feedback on broker and user experiences to improve our services continuously.

Requirements

• A Property & Casualty Insurance license is required.
• Commercial insurance experience is necessary, with a preference for small commercial business insurance experience.
• Prior experience working with insurance brokers or agencies is essential.
• Experience in a fast-paced, high-volume support or customer service environment.
• Excellent written and oral communication skills are a must.
• Highly organized with a keen attention to detail.
• Ability to adapt to changes and learn quickly in a dynamic environment.
• A bachelor’s degree is preferred.

Nice to Have

• Experience with software tools such as Zendesk, Omni, and Jira.
• Familiarity with the insurance industry and its regulations.

What We Offer

• Fully remote work environment.
• Thimble Fridays: Out of office at 12:00 PM local time.
• Comprehensive health, vision, and dental coverage.
• 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%).
• PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time.
• Parental Leave: 100% paid for 12 weeks + 2 weeks gradual return.
• Choice of Mac or PC for your work computer.
• Reimbursement for work-from-home setup.
• Monthly co-working space and/or childcare reimbursement.
• Quarterly wellness reimbursement and other health perks.