Talantix.io
EZTexting•15.02.26
AI SCORE 8.5

Remote Carrier Messaging Compliance Lead

$63K–$104K/year
RemoteMobile Messaging Compliance
Compliance•Fraud Detection•SMS•MMS•Customer Relations•Regulatory Requirements

About the Role

We are seeking a Remote Carrier Messaging Compliance Lead to join our team at EZ Texting. This role is pivotal in ensuring our messaging platform remains secure and compliant while enabling safe growth. As a Remote Carrier Messaging Compliance Lead, you will support our Carrier Operations team in navigating complex fraud, abuse, and regulatory challenges.

What You'll Do

  • Guide the Carrier Operations team in addressing complex customer, fraud, and abuse-related activities.
  • Develop guidelines, best practices, and training to protect EZ Texting and its customers.
  • Serve as the primary point of contact for escalated customer complaints and requests.
  • Stay updated on industry standards, regulatory requirements, and changes to federal laws.
  • Conduct independent reviews and assessments of customer requests and sending practices to ensure compliance.
  • Develop processes and automation to ensure business continuity for compliant customers.
  • Maintain effective relationships with cross-functional partners.
  • Manage the inventory of Short Codes to control operational costs.

Requirements

  • Bachelor's degree or higher.
  • 5+ years in fraud or abuse detection and mitigation.
  • 3+ years in a customer-facing role.
  • 2+ years of experience in the SMS/MMS industry.
  • Understanding of SMS and MMS technologies, including short code provisioning and carrier regulations.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to make sound decisions in a fast-paced environment.

Nice to Have

  • Experience with compliance-related audits.
  • Familiarity with TCPA and CTIA regulations.
  • Experience in developing training programs.

What We Offer

  • Competitive salary based on location and experience.
  • Opportunity to work with a top-rated remote employer.
  • Collaborative and supportive team environment.
  • Professional development opportunities.
  • Flexible work arrangements.
Why This Job8.5 of 10

This role offers a unique opportunity to lead compliance efforts in a growing mobile messaging company. With competitive pay and a supportive remote work environment, it's an excellent chance for experienced professionals.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

In-depth knowledge of SMS and MMS compliance regulations, including TCPA and CCPA, and experience using compliance management tools such as ComplyAdvantage or similar to mitigate risks.

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Strong analytical mindset with proven experience in fraud detection methodologies specific to messaging platforms, utilizing tools like Splunk or similar for data analysis and reporting.

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Ability to effectively navigate complex customer relations scenarios while maintaining regulatory compliance, especially in a remote work environment that requires self-motivation and proactive problem-solving.

Learning Resources

→SMS Compliance Guideguide
→Understanding TCPA Compliancecourse
→Fraud Detection Techniques in Messagingarticle

Career Path

Remote Carrier Messaging Compliance Lead(Now)→Compliance Manager(1-2 years)→Director of Compliance and Risk Management(3-5 years)

Market Overview

Market Size 2024
$15B
Annual Growth
10.5%
AI Adoption in Compliance
38%
Investment in Compliance Tech
+45%
Labour Demand for Compliance Roles
+22%
Avg Salary for Compliance Leads
$120K

Skills & Requirements

Required
ComplianceFraud DetectionSMS
Growing in Demand
Data Privacy ManagementRegulatory Technology (RegTech)Machine Learning for Fraud Detection
Declining
Traditional Manual Compliance AuditsSMS Gateway Management (Legacy Systems)

Domain Trends

Rise of Automated Compliance Solutions
The adoption of automated compliance solutions has increased by 30% in the last 2 years, allowing for real-time monitoring and reporting.
Integration of AI in Fraud Detection
AI technologies are being integrated into fraud detection systems, with a reported effectiveness increase of 50% in identifying fraudulent activities.
Focus on Customer Data Protection
With 75% of organizations prioritizing customer data protection, compliance roles are increasingly focusing on data governance and privacy regulations.

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