Regional Vice President, Customer Success and Development - Remote

About the Role

Amplify is seeking a dedicated and experienced Regional Vice President, Customer Success and Development to join our team. This is a full-time remote position based in the United States. In this role, you will lead our efforts to enhance customer satisfaction and drive growth within our Inside/Small Accounts segment. As a key leader in our organization, you will play a crucial role in shaping our customer success strategy and ensuring that our clients receive exceptional service and support.

What You'll Do

• Develop and implement customer success strategies that align with Amplify's goals and objectives.
• Lead a team of customer success managers to ensure high levels of customer satisfaction and retention.
• Collaborate with sales and product development teams to identify opportunities for growth within existing accounts.
• Analyze customer feedback and performance metrics to continuously improve service delivery.
• Foster strong relationships with key stakeholders and clients to understand their needs and challenges.
• Drive initiatives that promote customer engagement and loyalty.
• Provide leadership and mentorship to your team, fostering a culture of excellence and accountability.
• Report on customer success metrics and present findings to senior leadership.

Requirements

• Proven experience in a customer success leadership role, preferably in a B2B SaaS environment.
• Strong understanding of customer success metrics and best practices.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Experience leading and developing high-performing teams.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to travel occasionally for client meetings and team events.

Nice to Have

• Experience with CRM software and customer success platforms.
• Knowledge of the education technology sector.
• Proficiency in data analysis tools.

What We Offer

• Competitive salary ranging from $180,000 to $205,000 per year.
• Comprehensive health benefits and wellness programs.
• Flexible work environment with remote work options.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive company culture.
• Generous paid time off and holiday policies.
• Employee recognition programs and incentives.
• Access to cutting-edge technology and resources.