Talantix.io
Remote Position•07.03.26
AI SCORE 8.5

Program Manager - Support Enablement (Remote)

$90K–$120K/year
RemoteSaaS & Customer Support
Program Management•Customer Support•Data Analysis•Project Management•Training Development•Cross-Functional Collaboration

About the Role

We are seeking a dedicated and experienced Program Manager - Support Enablement to join our team in a fully remote capacity. As a Program Manager, you will play a crucial role in enhancing our customer support operations through effective enablement strategies. This position offers an exciting opportunity to lead initiatives that drive operational excellence and improve customer success.

What You'll Do

  • Develop and implement comprehensive enablement strategies that enhance the effectiveness of our customer support teams.
  • Collaborate with cross-functional teams to ensure alignment on project goals and deliverables.
  • Utilize data analysis to assess the impact of support enablement initiatives and make informed decisions.
  • Design and deliver training programs that equip team members with the necessary skills and knowledge.
  • Engage with stakeholders to gather feedback and continuously improve support processes.
  • Oversee the onboarding process for new team members, ensuring a smooth transition into their roles.
  • Monitor and report on key performance metrics related to support enablement.
  • Foster a culture of mentorship and continuous learning within the team.

Requirements

  • 3-5 years of experience in program management or a related field, preferably in a SaaS environment.
  • Strong understanding of customer support operations and enablement strategies.
  • Proven experience in project management and cross-functional collaboration.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and derive actionable insights.
  • Experience in designing and delivering training programs.
  • Familiarity with CRM systems and sales operations is a plus.
  • Passion for customer success and operational excellence.

Nice to Have

  • Experience with AI methodologies and their application in customer support.
  • Knowledge of mobile engineering and cross-platform strategies.
  • Background in sales enablement and training content development.

What We Offer

  • Competitive total compensation package.
  • Employee-led remote and flexible working options.
  • Comprehensive health benefits.
  • Opportunities for professional development and growth.
  • A collaborative and inclusive work environment.
  • Access to resources for continuous learning and mentorship.
  • Support for work-life balance and well-being.
Why This Job8.5 of 10

This remote Program Manager role offers a unique opportunity to drive customer success initiatives while enjoying competitive compensation and flexible work options.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in program management tools such as JIRA and Trello, with a strong ability to analyze customer support metrics using SQL or Excel to drive data-informed decisions.

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Self-motivated and disciplined, thriving in a remote work environment, with a proven track record of managing cross-functional teams and ensuring alignment across departments while fostering a collaborative culture.

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Experienced in developing training materials and programs, demonstrating a mindset focused on continuous improvement and operational excellence in customer support processes.

Learning Resources

→Program Management Certificationcourse
→Data Analysis with Excelcourse
→Agile Project Management Guideguide

Career Path

Program Manager - Support Enablement(Now)→Senior Program Manager - Customer Support Strategies(1-2 years)→Director of Customer Support Operations(3-5 years)

Market Overview

Market Size 2024
$50B
Annual Growth
8.5%
AI Adoption in Program Management
35%
Investment in PM Tools
+45%
Labour Demand for PM Roles
+22%
Avg Salary for Program Managers
$110K

Skills & Requirements

Required
Program ManagementCustomer SupportData Analysis
Growing in Demand
Agile MethodologiesStakeholder ManagementChange Management
Declining
Waterfall MethodologyTraditional Project Management Software (e.g., MS Project)

Domain Trends

Rise of AI-Driven PM Tools
AI-driven tools are increasingly being adopted for program management, with 35% of organizations using AI to enhance project tracking and resource allocation.
Focus on Customer-Centric Program Management
There's a growing emphasis on customer support enablement, with 60% of companies investing in training programs to enhance customer experience.
Integration of Remote Work Tools
The shift to remote work has led to a 50% increase in demand for tools that facilitate cross-functional collaboration in program management.

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