Patient Service Representative - Healthcare

About the Role

Join Northwestern Medicine as a Patient Service Representative, where your role will be pivotal in enhancing patient experiences in a healthcare setting. This part-time position offers the chance to make a meaningful impact while working in a supportive environment.

What You'll Do

• Provide exemplary customer service to patients and guests, greeting them upon arrival and confirming their identity.
• Manage check-in and check-out functions, ensuring accurate patient registration and demographic updates.
• Collect co-payments and process billing information efficiently.
• Maintain a clean and comfortable waiting area for patients.
• Schedule appointments and inform patients of any delays or changes in their appointment status.
• Float to other departments as needed, particularly in Immediate Care Clinics.
• Perform additional duties as assigned to support the healthcare team.

Requirements

• High school diploma or GED equivalent is required.
• 0-2 years of experience in a customer service role, preferably in healthcare.
• Strong communication skills and a commitment to patient care.
• Bilingual candidates are preferred.
• Working knowledge of medical terminology is a plus.

Nice to Have

• Bachelor's degree in a relevant field.
• Previous experience in a healthcare setting.

What We Offer

• Competitive hourly wage ranging from $19 to $25.
• Comprehensive benefits package including tuition reimbursement and loan forgiveness.
• 401(k) matching and lifecycle benefits.
• Opportunities for professional development and growth within the organization.
• A supportive and inclusive workplace culture.