Part-Time Remote Virtual Assistant - Client Services
About the Role
We are hiring a Part-Time Remote Virtual Assistant to join our growing mental health counseling practice. As a Remote Virtual Assistant, you will be the first point of contact for clients, providing essential support in communication and scheduling. This role is crucial for ensuring that our clients receive the best possible service in a calm and professional environment.
What You'll Do
- Respond to new client inquiries via phone and email, ensuring clear and compassionate communication.
- Answer incoming phone calls from prospective and existing clients, assisting with appointment scheduling, rescheduling, and cancellations.
- Gather basic intake information as needed, while maintaining confidentiality and compliance with privacy standards.
- Update and manage client information within the EHR system, specifically SimplePractice.
- Support administrative workflows related to client communication and escalate urgent issues to the internal team as necessary.
Requirements
- Strong spoken and written English skills.
- Previous experience in customer service or administrative support, preferably in healthcare or therapy environments.
- Comfortable handling phone calls professionally.
- Proficient with Google Workspace (Gmail, Calendar, Docs, Sheets).
- Calm, empathetic, and organized communication style.
Nice to Have
- Experience working in mental health practices or healthcare environments.
- Familiarity with EHR systems, especially SimplePractice.
- A process-improvement mindset or self-starter tendencies.
What We Offer
- 100% remote work environment.
- Flexible working hours, ideally from 12:00 PM to 4:00 PM PT.
- Opportunity to increase hours as the practice grows.
- Potential path to a full-time support role.
- Monthly salary ranging from $500 to $700.
- Additional bonuses including a $50 birthday bonus, $200 testimonial bonus, and a $300 tenure bonus every 6 months.
- Entry into a monthly raffle for $500.
- No trackers or micromanagement.
This Part-Time Remote Virtual Assistant role offers flexible hours and competitive pay within a supportive mental health practice. Join a team that values empathy and professionalism.
Who Will Succeed Here
Proficient in Google Workspace tools such as Google Docs and Sheets for effective documentation and scheduling, with a strong understanding of EHR systems for managing client information.
Self-motivated and organized, able to manage multiple client inquiries and administrative tasks efficiently in a remote work environment, demonstrating excellent time management skills.
Empathetic and calm under pressure, with a customer-centric mindset to handle client interactions professionally, ensuring a supportive atmosphere for clients seeking mental health services.
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