Optical Assistant - Retail Customer Support

About the Role

We are seeking an enthusiastic Optical Assistant to join our team at Boots Opticians. As an Optical Assistant, you will play a crucial role in our store, being the first and last point of contact for our customers. This position is perfect for individuals who are passionate about customer care and eager to learn. You will be working in-store, directly engaging with customers, and helping them find the right eyewear solutions. This is a full-time position, and you will be expected to work a variety of shifts, including evenings and weekends.

What You'll Do

• Welcome customers to the store and assist them in their eyewear selection process.
• Support with eye tests and pre-screening activities, ensuring a smooth customer experience.
• Order, dispense, and collect glasses and contact lenses, maintaining high standards of service.
• Provide aftercare support, including repairs and adjustments to eyewear.
• Complete operational and administrative tasks related to dispensing prescriptions.
• Maintain shop floor standards to ensure a welcoming environment for customers.
• Participate in our ‘Step Into Optics’ training program to enhance your skills and knowledge.

Requirements

• Passion for customer care and a desire to learn and develop professionally.
• Strong communication skills to build relationships with customers.
• Experience in a retail or clinical environment is a plus, but not essential.
• Ability to work flexible hours, including evenings and weekends.

Nice to Have

• Previous experience in customer service or sales roles.
• Interest in optics and healthcare.

What We Offer

• Competitive salary ranging from £25,000 to £30,000 per year.
• Boots Retirement Savings Plan to help you save for the future.
• Discretionary quarterly bonus based on performance.
• Generous employee discounts on products and services.
• Clinical and non-clinical career development opportunities.
• Enhanced maternity/paternity/adoption leave pay and gift card for new parents.
• Access to free, 24/7 counseling and support through TELUS Health.
• Flexible benefits scheme to suit your lifestyle and needs.

Join Boots Opticians and become part of a team that values inclusivity and personal growth. We are committed to providing a positive working environment where everyone can thrive. If you are ready to take the next step in your career as an Optical Assistant, apply now!